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  • Data System Administrator (Salesforce) - Data…

    State of Colorado (Denver, CO)



    Apply Now

    Data System Administrator (Salesforce) - Data Management IV

     

    Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4992478)

     

    Apply

     

    

     

    Data System Administrator (Salesforce) - Data Management IV

     

    Salary

     

    $71,544.00 - $114,492.00 Annually

     

    Location

     

    Denver, CO

     

    Job Type

     

    Full Time

     

    Job Number

    IHA 06403 07/01/2025

    Department

     

    Colorado Department of Human Services

     

    Division

     

    OAADS - Aging and Adult Services

     

    Opening Date

     

    07/21/2025

     

    Closing Date

     

    8/10/2025 11:59 PM Mountain

    FLSA

    Determined by Position

     

    Type of Announcement

     

    This position is open only to Colorado state residents.

     

    Primary Physical Work Address

     

    1575 Sherman Denver, CO 80203

     

    FLSA Status

     

    Exempt; position is not eligible for overtime compensation.

     

    Department Contact Information

     

    [email protected]

     

    Salary Note

     

    Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

     

    How To Apply

     

    Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

     

    + Description

    + Benefits

    + Questions

     

    Department Information

     

    This position is open to current Colorado residents only.

     

    Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

     

    The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult, Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non- profit, etc.) in the administration and coordination of services to older adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).

    The Division consists of the following management units that report to the Division Director:

    ? State Unit on Aging (SUA);

    ? Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit, and the System & Data Analytics Unit

     

    Data, Fiscal and Program Accountability functions are included in both programs.

     

    APS administers both the statewide APS program and the CAPS Check Unit (CCU). The APS program provides supervisory oversight of 64 County Departments in the administration of APS. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements. This also includes maintenance and support for the statewide APS Data system (CAPS), where caseworkers in all counties document all case records and other program operations. The CCU provides pre-employment background screening of CAPS, supporting employers who hire individuals in positions providing direct care to at-risk adults. The APS System and Data Analytics team operates and maintains CAPS to ensure both county caseworkers and employers requesting CAPS Checks receive sufficient support and consistency of data system functionality.

    Description of Job

    The CAPS Administrator is the delegated staff authority for maintenance of the Colorado Adult Protective Services data system (CAPS). This position will direct overall planning with respect to data system development and maintenance, including acting as liaison between the APS unit, the software vendor (Salesforce), and any other contracted vendor supports if applicable. This position will coordinate with leadership and the unit work lead to direct the daily work projects for CAPS maintenance to ensure that the APS unit provides timely, accurate, and adequate support, technical assistance, and training on CAPS to county APS programs. This position’s main objective will be to ensure that the CAPS system meets the needs of APS caseworkers, supervisors, employers requesting CAPS checks, and state management. This position is also responsible for establishing user competency requirements in coordination with the standards set by the APS training manager for APS certification. The APS unit must be able to effectively use the CAPS system to efficiently collect all information related to the case and provide output of that data through reports. The position will make recommendations to the unit lead and/or program leadership for strategic planning purposes.

    Additionally, as the CAPS Administrator, you can expect to:

    + Provide technical consultation and assistance on data entry into the CAPS system to county caseworkers and monitor county use of CAPS to ensure program requirements are met

    + Responsible for contacting counties to correct data entry omissions and errors, updating user training materials as needed, informing the work lead and/or management on CAPS operations concerns or solutions, and resource allocation that may impact budget or policy, and recommending policy and/or training needs identified through user documentation

    + Complete CAPS system analysis and maintenance, including but not limited to: 1) monitoring user requirements and competency/training standards; 2) user interface and functionality enhancements ; 3) reviewing policy changes that require CAPS updates; 4) Updating data entry options (fields, screens); 5) Identifying and supporting solutions for system errors and failures, including coordination with other CAPS administrators; 6) Monitoring and projecting system utilization needs; and 7) Creating/maintaining automated data reports

    + Monitors user compliance with APS requirements regarding CAPS use in coordination with the APS data analyst and APS policy unit; interprets Adult Protective Services policy for county staff as it relates to CAPS

    + Participates in the analyses of proposed legislation and builds data reports or gathers other information needed to determine fiscal notes and policy implications related to CAPS; and develops reports and training standards in CAPS to assess program compliance

    + Determine statewide needs for APS staff training on CAPS; directs the development of curriculum and ensures delivery of CAPS user training events in coordination with the APS training manager and the other CAPS administrator

    + This position is responsible for conducting other duties as assigned based on the needs of the Department, the Office, or the Division leadership

     

    Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

    Special Qualifications:

    + Requires at least three years’ experience administering/maintaining a Salesforce data system

    + Salesforce Administrator Basic Certification is required or must be obtained within 120 days of hire

    Experience Only:

    + Seven (7) years of relevant experience in data system administration , IT support, supporting Salesforce systems, providing user technical assistance and training, developing and enhancing data systems, etc

    OR

    Education and Experience:

    + A combination of related education and/or relevant experience in an occupation related to the work assigned, equal to seven (7) years.

    Preferred Qualifications:

    + Experience troubleshooting, testing, and debugging system functionality

    + Experience developing and delivering training for system users

    + Experience with reports and dashboards

    + Technical writing skills, to include experience writing and interpreting system and process documentation

    + Experience providing support to system users through help desk tickets, technical assistance, and consultation

    + Experience with Visualforce and Flows

    + Experience monitoring updates and making changes to ensure compliance/continued functionality

    + Experience with mail merges, editing and writing templates

    + Experience working with Salesforce communities

    + Experience with Classic and Lightning

    + Ability to work both independently and collaboratively with a team

    + Strong written and verbal communication skills

    + Strong customer service skills

    Conditions of Employment:

    + ALL CDHS employees (non-direct contact):

     

    CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)

     

    + Current/Valid and unrestricted US Driver’s License

    + Travel: Travel may be required to conduct/attend training and program monitoring activities

    + Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

    Appeal Rights:

    If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

     

    An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

     

    For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

    Benefits:

    If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

     

    + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

    + Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans

    + Employer supplemented Health Savings Account

    + Paid life insurance

    + Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)

    + 11 paid holidays per year plus vacation and sick leave

    + State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)

    + Employee Wellness program

    + Excellent work-life programs, such as flexible schedules, training and more

    + Remote work arrangements for eligible positions

    + *Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .

     

    Supplemental Information

     

    How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

     

    Need help with your application? Click here.

     

    The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)

     

    For additional recruiting questions, please contact [email protected]

    Our Values:

    + We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

    + Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

    + We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

    + Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

    + We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

    + Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

    The State of Colorado is an equal opportunity employer

    We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

    ADA Accommodations:

    CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

     

    Additional Support For Your ApplicationToll Free Applicant Technical Support

     

    If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it

    at location and rewarding and meaningful work, we offer:

    The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

     

    Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

     

    01

     

    The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

     

    + This information is available to me and I have read this information.

    + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

     

    02

     

    Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

     

    + Yes

    + No

     

    03

     

    If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

     

    04

     

    Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should not disqualify your application from the current position.

     

    05

     

    As applicable, please describe how you meet/possess each of the Preferred Qualifications listed on this job posting. Responses should contain enough information and specific examples to demonstrate that you meet the preferred qualifications you have described. *Please Note: Applicants are not required to possess the preferred qualifications; but preference will be given to candidates based on how many of the preferred qualifications they demonstrate via this application.

     

    06

     

    Do you have a Salesforce Basic Administrator Certification?

     

    + Yes

    + No

     

    07

     

    In an effort to support your needs for compensation, please list your starting salary expectations. PLEASE NOTE: Answers stating "Negotiable" or responses with no range given may affect your status in the selection process.

     

    08

     

    I acknowledge that this position is a hybrid work position that requires two assigned, in-office days per week. The office location for this position is 1575 Sherman Street, Denver, CO.

    + Yes

    + No

    Required Question

    Employer

     

    State of Colorado

     

    Address

     

    See the full announcement by clicking

     

    the "Printer" icon located above the job title

     

    Location varies by announcement, Colorado, --

     

    Website

     

    https://careers.colorado.gov/

     

    Apply

     

    Please verify your email addressVerify Email

     


    Apply Now



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