• Lab Customer Service Technical Representative

    Marshfield Clinic (Marshfield, WI)


    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

    Job Title:

    Lab Customer Service Technical Representative

    Cost Center:

    201641077 Lab-Customer Support

    Scheduled Weekly Hours:

    40

    Employee Type:

    Regular

    Work Shift:

    40 Normal (United States of America)

    Job Description:

    JOB SUMMARY

    The Lab Customer Support Technical Representative-Medical Lab Technician is responsible for the information-gathering, creation, updating, and maintenance of all referred testing. This individual receives triaged technical calls from the Lab Customer Support-Call Center, and responds to inquiries from patients, medical personnel, reference laboratories and outreach clients.

    JOB QUALIFICATIONS

    EDUCATION

    _For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

     

    **Minimum Required:** Associate’s Degree in Medical Laboratory Technology or equivalent.

    **Preferred/Optional:** None

    EXPERIENCE

    **Minimum Required:** None

    **Preferred/Optional:** Two years’ lab experience. Experience with Laboratory Information Systems.

    CERTIFICATIONS/LICENSES

    _The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

     

    **Minimum Required:** Certification or eligibility for certification by American Society for Clinical Pathology (ASCP).

    **Preferred/Optional:** None

     

    Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

     

    Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

     

    Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.