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Req #: 247981

Department: UW ADVANCEMENT - ALUMNI & STAKEHOLDER ENGAGEMENT

Appointing Department Web Address: https://www.washington.edu/alumni/

Job Location Detail: Hybrid Eligible: Telework 1 day per week based on business need and program activities

Posting Date: 07/17/2025

Closing Info:

Open Until Filled

Salary: $7,225 - $7,376 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission—with the goal of making the UW the world’s greatest public university, as measured by positive impact—guides everything we do in University Advancement (https://www.washington.edu/advancement/) . Bringing together development; alumni and stakeholder engagement; marketing and communications; and advancement operations, we advance the UW’s impact by developing meaningful connections that foster pride, advocacy and philanthropic support.

Alumni and Stakeholder Engagement (ASE), working in a collaborative partnership with the UW Alumni Association (UWAA), fulfills its mission to advance higher education in the state of Washington and to support the UW through impactful, broad-based engagement with alumni, students, retirees and friends of the University. This starts with creating a culture of belonging ( https://www.washington.edu/advancement/ua-dei-visions-values-and-actions/) within our organization that values the diverse experiences and expertise of our team members, allowing everyone to thrive and to contribute their unique talents as we strive to achieve our shared goals.

Alumni & Stakeholder Engagement has an exciting opening for an Associate Director of Membership. This is a full-time permanent position.

The Associate Director of Membership drives the growth and development of UWAA’s membership program through strategic acquisition and retention campaigns, engaging events and activities, and program operations and administration. This role shares the team's responsibility for delivering excellent member experiences and specializes in converting these experiences into additional revenue to support the activities and programs of ASE. In collaboration with the Director of Membership, the Associate Director also seeks to increase revenue generated through the UWAA membership program.

What You Will Do:** **Program, Event and Campaign Development and Management (50%)

• Partner with ASE Events and Marketing and Communications to produce and innovate on member-exclusive and member-enhanced events and programs.

• Collaborate across campus with colleagues to meet shared membership and business objectives, working closely on all aspects of program planning, execution and evaluation.

• Develop and execute strategies to improve member satisfaction, using survey data and field research to identify and develop compelling new member event programs.

• Create, track and manage all member budgets associated with the programmatic and stewardship elements of members.

• Collaborate with the Director of Membership and UWAA marketing communications team on member acquisition and retention through annual campaigns, on-site at events and other opportunities.

• Create and manage the budgets for the stewardship and engagement of the membership program with final approval from the Director of Membership.

Member Benefits Program, Customer Service and Processing Management (25%)

• Direct the UWAA membership benefits program, including negotiating with merchants and vendors to offer compelling benefits.

• Manage benefits marketing efforts and collateral production in collaboration with the ASE Marketing and Communications team.

• Develop and administer benefits partner agreements and manage benefits partner relationships.

• Provide exceptional customer service for members with complicated inquiries and support membership fulfillment as needed.

Leadership and Management (20%)

• Supervise one FTE Membership Program Coordinator dedicated to membership fulfillment, reporting and membership customer service.

• Hire and supervise work study students and one part-time Membership Program Coordinator as appropriate for membership needs.

• Set long term plans around membership stewardship and processing fulfillment in conjunction with the Director of Membership.

Other Duties (5%)** **MINIMUM REQUIREMENTS

Bachelor's degree AND at least three years of experience in institutional advancement (alumni relations, marketing, communications or philanthropy).

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.** **What You Bring:

• Experience working at a membership-based organization, higher education, non-profit and/or the public sector.

• Demonstrated computer skills, including proficiency with Microsoft Office suite for correspondence, special reports, spreadsheets, databases, forms, etc.

• Ability to lift 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down.

• Ability to travel out-of-state up to five times per year for events scheduled on evenings and weekends.

What You Can Expect:

• You will work with an open-minded, inclusive team that values diversity and belonging.

• Hybrid-work schedule with four days in the office and one day eligible for telework.

• Cubicle/open workspace environment that may result in higher noise levels and visual distractions.

• Workload and times may vary, including occasional evenings or weekends.

• Access to reliable transportation for local travel and willingness to travel when necessary.

**Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

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University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.