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Managing Director, Housing

Description

TheManaging Director, Housingis a senior leader responsible for overseeing GMHC’s supportive housing portfolio and ensuring the delivery of high-quality services to individuals living with and affected by HIV/AIDS. Reporting to theVice President, Housing & Operations, the Managing Director supervises a team of senior housing leaders and provides strategic oversight across multiple programs. The role ensures operational excellence, strong interdepartmental communication, program integrity, and compliance with all regulatory and contract requirements.

The Managing Director supports a diverse and expanding array of supportive housing programs, including the Housing Opportunities for Persons with AIDS (HOPWA), HUD-funded Rapid Rehousing and Permanent Supportive Housing, HASA scatter-site housing, Financial Management Rent Payee program and SURE Housing program. These programs are integrated with case-managed services, financial coaching, behavioral health supports, and community partnerships that reflect GMHC’s “Housing is Healthcare” model. The Managing Director assists theVice President, Housing & Operationswith the oversight of multi-million-dollar contracts and budgets and plays a key role in funder engagement, performance management, and strategic alignment with public and private partners such as HUD, HRA, DOHMH and HRSA. This role is essential to advancing housing stability, health equity, and program innovation across the agency.

Essential Job Functions

The Managing Director, Housing is responsible for the following:

Program Oversight and Compliance

+ Supervise Senior Directors and Directors across all Housing programs to ensure consistent service delivery and adherence to program standards.

+ Conduct regular system and chart reviews to ensure compliance with funder requirements and internal policies.

+ Over the collection, review, and presentation of department-wide Triad data (meeting notes, DDAS, dashboards, time and effort reports, and corrective action plans).

+ Ensure accurate and timely submission of monthly funder reports.

+ Oversee client rent collection and HASA-related processes, and financial documentation to ensure contract deliverables are met.

+ Support grant implementation and reporting for initiatives such as Ryan White and the SURE Housing initiative.

+ Represent the Housing Department in agency-wide meetings, cross-functional initiatives, and senior leadership discussions.

+ Perform other duties as assigned to support departmental operations and strategic agency goals.

Team Leadership and Communication

+ Organize and facilitate biweekly Housing Management Team meetings; ensure completion of assigned tasks and follow-up actions.

+ Maintain ongoing communication with senior leadership and cross-functional teams to support agency alignment.

+ Prepare monthly housing reports and agency updates for internal leadership and board presentations.

+ Provide coaching, support, and oversight to the Housing Management Team to promote a high-performing, collaborative work environment.

Landlord and Vendor Relations

+ Collaborate with theVice President, Housing & Operationsto manage relationships with landlords and housing partners.

+ Ensure timely and high-quality apartment repairs through ongoing coordination with external vendors.

+ Support resolution of tenant issues in coordination with landlords, property management staff, and legal partners as needed.

Data and Reporting Systems

+ Oversee the maintenance of programmatic spreadsheets and internal reporting systems to monitor performance and ensure data accuracy.

+ Support the development and implementation of dashboards, workplans, and corrective action tracking systems.

+ Analyze trends in program data and support performance improvement efforts in collaboration with senior leadership.

Administrative and Financial Oversight

+ Assist with contract and budget management, including department expense tracking and funder invoice preparation.

+ Manage administrative functions such as check requests, credit card reconciliation, and vendor documentation.

+ Coordinate closely with the Financial Management team to support clients who utilize GMHC’s representative payee services and other financial tools.

Strategic Planning and Growth

+ Lead program planning initiatives in collaboration with the Vice President, including identifying opportunities to expand supportive housing capacity and implement best practices.

+ Develop and update departmental policies and procedures to improve efficiency and strengthen program quality.

+ Oversee vacancy and lease-up pipeline activities, ensuring timely occupancy and effective utilization of housing resources.

+ Foster relationships with government agencies such as HRA, HUD, HPD, and HRSA to support policy collaboration, funding compliance, and service innovation.

Integrated Service Coordination

+ Partner with other GMHC departments such as Mental Health, Substance Use, Legal Services, Workforce, and Nutrition to provide wraparound supports that promote long-term housing stability.

+ Participate in internal interdisciplinary case conferences to support complex client needs and cross-departmental collaboration.

Requirements

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all the following:

Leadership & Strategic Vision:

+ Proven ability to lead large scale housing programs and multidisciplinary teams toward mission-aligned outcomes in a high-volume, contract-driven environment.

+ Strong experience with staff supervision, performance management, and conflict resolution across complex organizational structures.

+ Demonstrated expertise in housing operations, contract compliance, budget oversight, and strategic planning.

+ Effective at managing competing priorities, delegating tasks appropriately, and optimizing team workflows to meet deadlines.

Housing Program Management:

+ In-depth knowledge of supportive housing models, HASA systems, property management requirements, and landlord-tenant relations.

+ Familiarity with the social determinants of health as they relate to housing stability, including mental health, substance use, and chronic illness.

+ Experience ensuring program integrity through audits, data analysis, corrective action plans, and compliance monitoring.

+ Proven ability to maintain vendor and landlord relationships to ensure high-quality housing stock and timely apartment maintenance.

Adaptability to Fast-Paced Environments:

+ Comfortable working in a dynamic, fast-paced setting where flexibility, critical thinking, and quick decision-making are essential.

+ Skilled at navigating urgent housing needs, crisis situations, and government funder requirements.

+ Demonstrated ability to meet performance benchmarks and data-driven outcomes in a time-sensitive service landscape.

Exceptional Communication Skills:

+ Excellent verbal and written communication skills, including experience preparing reports for senior leadership, funders, and board members.

+ Skilled in cross-departmental coordination, meeting facilitation, and the ability to communicate with diverse internal and external stakeholders.

+ Ability to synthesize complex program data and articulate it in meaningful ways to support transparency, compliance, and continuous improvement.

Experience with Specialized Client Populations:

+ Deep understanding of the housing needs of individuals living with HIV/AIDS and other marginalized populations, including those with histories of homelessness, mental illness, or substance use challenges.

+ Sensitivity to and understanding of the unique barriers faced by these groups, coupled with knowledge of tailored intervention and de-escalation strategies.

+ Experience designing or overseeing programs that prioritize harm reduction, trauma-informed care, and client-centered service delivery.

+ Commitment to health equity, housing as a human right, and the agency’s mission to support LGBTQ+ individuals and people living with HIV.

+ Deep personal or professional understanding of the experiences and needs of GMHC clients, particularly the LGBTQ+ community and those living with HIV.

Team Collaboration and Interdisciplinary Coordination:

+ Demonstrated success working as part of an interdisciplinary leadership team.

+ Ability to foster a culture of collaboration, accountability, and mutual respect across departments and levels of staff.

+ Skilled in building systems that support transparency, shared goals, and consistent performance monitoring across teams.

Education and Certification

+ Bachelor's degree required; concentration in Social Services or a related field preferred.

+ Minimum of 10 years of experience in operations and supportive housing service delivery.

+ Excellent management skills and project management skills.

+ Excellent and meticulous communication, time management and organizational skills required.

+ Experience building and maintaining communication systems.

+ Prior experience in nonprofit leadership strongly preferred.

Technical Skills

The ideal candidate should have the following technical competencies to effectively manage case documentation, reporting, and legal service delivery:

Intermediate Proficiency in Microsoft Excel, including:

+ Data tracking and analysis for case management and program reporting.

+ Creating and managing spreadsheets to monitor budgets, deliverables, and compliance metrics.

+ Using formulas, pivot tables, and data validation to ensure reporting accuracy and oversight.

Intermediate Proficiency in Microsoft Office Suite, including:

+ Outlook (email communication, meeting scheduling, and coordination with staff, funders, and vendors).

+ Word (drafting reports, formal communications, funder correspondence, and documentation for leadership review).

+ PowerPoint (creating and preparing presentations for internal meetings, board updates, and staff training).

Experience with electronic case management and data tracking systems, such as:

+ AWARDS, AIRS, eCOMPAS, TREAT, or similar housing-focused platforms.

+ Accurate data entry and contract-compliant documentation to meet funder requirements and internal performance metrics.

Familiarity with housing systems and public benefits programs, including:

+ HASA, supportive housing contracts, and NYC housing-related policies and procedures.

+ Oversight of rent collection, tenant documentation, subsidy tracking, and interactions with government agencies.

Strong documentation and compliance skills, ensuring:

+ Preparing and reviewing detailed reports, data dashboards, and corrective action plans.

+ Ensuring adherence to confidentiality standards, HIPAA, and funder-specific regulatory requirements in all documentation and communication.

Work Environment & Schedule

This is a hybrid position requiring a mix of:

+ Fieldwork and travel to program housing sites, agency location(s), and meetings with landlords, vendors, and community partners.

+ In-office responsibilities for team supervision, leadership meetings, interdepartmental collaboration, and case conferencing.

+ Remote administrative work, data review, and documentation, based on supervisor discretion and program needs.

+ Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff.

Physical Demands

While carrying out the responsibilities of this role:

+ Sitting:The position predominantly involves sitting for extended periods, which is typical for office-based and virtual meeting environments. The employee will be required to maintain this position while performing administrative tasks, data review, and interdepartmental coordination.

+ Travel & Movement: Occasional travel is required to visit housing sites, attend off-site meetings, and conduct property inspections. This may involve walking, standing, or navigating building environments that are not fully ADA-accessible.

+ Communication:Regular participation in conversations is necessary. This includes speaking clearly and actively listening during meetings, presentations, site visits, and supervisory check-ins.

+ Note-Taking & Documentation: The ability to listen attentively and take detailed notes during meetings, site visits, case conference and other communicative sessions is crucial. This often requires a high level of focus and the manual dexterity to write or type for prolonged periods.

GMHC supports a racially and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve.

GMHC is committed to fostering an inclusive, racially, and gender-diverse workplace and seeks candidates who are dedicated to promoting equity and social justice within our community.

Salary range: $85,000-$90,000 per year (DOE)

Salary Description

85,000-90,000 (DOE)