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Floor Supervisor Casino

Diamond Jo Casino

1 Positions

ID: ZmNuTVg1QkhBSFNyNnRT

Posted On 06/08/2025

Refreshed On 07/09/2025

Job Overview

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

+ Stand and circulate throughout assigned area.

+ Possess thorough knowledge of games assigned to supervise.

+ Calculate all payoffs.

+ Understand and monitor compliance with gaming regulations, company policies and procedures.

+ Operate computer to access credit line, issue credit.

+ Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.

+ Direct and supervise dealers in assigned area.

+ Evaluate designated team members’ performance on a yearly basis.

+ Monitor changes of cards and dice; inspect new equipment before allowing into play.

+ Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

+ Must be 21 years of age.

+ Two (2) years of experience as a Floor Supervisor.

+ Must be knowledgeable about applicable gaming regulations and company policies.

+ Must have thorough knowledge of a minimum of two (2) games.

+ Must have excellent communication and customer service skills.

+ Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Primary Contact

11770

Cortney Kirk

Human Resources Representative, Human Resources

563-690-4780

Phone

Phone

Phone

563-690-4872

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Advertising/Marketing/Public Relations

Arts and Entertainment

Banking/Mortgage/Financial Services

Cashier

Casino

Clerical/Office Administration

Construction/Skilled Trades

Environmental/Quality Assurance/Safety

Food and Beverage

Legal

Security

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

13

Job REQ #

ZmNuTVg1QkhBSFNyNnRTaUQ0R1pmd1h0SkV4OHk4MHBQbUJEemc2SUYxa2xBSTZmcXRMemo5VG9jcEJYbDJhRkZsdjVlOUpod0xjcW9WT3FNM3lWcFE3N1BnclRjMDQ4Q0tNYnFDajVvcmUvQksxT0NNa2tpdmNzdXBjY0RiVUEwV0F2UUNpNS83WXlXOURYemgwMjUvZWVoRDRJMndQbTBFR05YdkZFNlpFPQ==

\# Positions

1

Start Date

20250608

End Date

20250821

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Diamond Jo Casino

About the Company

Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few.

Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants.

Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun. Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/