• IT Help Desk Worker

    UnityPoint Health (Madison, WI)


    + Area of Interest: Information Systems & Technical Support

    + FTE/Hours per pay period: 1.0

    + Department: Regional Service - MD

    + Shift: Monday-Friday 8:30am-5:00pm

    + Job ID: 168729

     

    Overview

     

    As a member of the Client Device Support team, the Hardware Tech supports and resolves technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.

     

    Hours: Monday-Friday 8:30am-5:00pm

     

    Why UnityPoint Health?

     

    At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

     

    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

     

    + Expect paid time off, parental leave, 401K matching and an employee recognition program .

    + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

    + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

     

    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

     

    And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

     

    Find a fulfilling career and make a difference with UnityPoint Health.

    Responsibilities

    + Performs quarterly end of lease activities as assigned.

    + Works on local and enterprise IT projects.

    + Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.

    + Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.

    + Installs, integrates, and configures new computer systems.

    + Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.

    + Works collaboratively with other IT group members to ensure optimal application functionality.

    + Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.

    + Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.

    + Covers on-call when required.

    + Provides night and weekend on-call coverage as scheduled.

    + May assume additional on-call responsibilities as directed by Manager.

    Qualifications

    + Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

    + Requires Personal Computer experience

    + Knowledge of a wide range of computer systems software, applications, hardware, and communications.