"Alerted.org

District IT Support Specialist JobID: 456

+ Position Type:

Technology/ Computer Technician

+ Date Posted:

7/22/2025

+ Location:

District Wide

+ Date Available:

08/04/2025

IT Support Specialist

Support - Position - Technology Specialist

IT Support Specialist will work in a Chromebook and MacOS environment with a primary responsibility of providing Tier 1 support for staff and students.

QUALIFICATIONS:

A. Education and Experience

+ Work requires reading, writing, and analytical skills normally acquired through a four-year degree from an accredited college or equivalent work experience.

+ 2-year associate's degree or equivalent experience preferred

+ Valid driver's license and vehicle

+ Experience with the following is preferred:

+ Education technology

+ Ability to learn new and leading technologies

+ Infinite Campus, Extreme switches and wireless, Chromebooks, Google Admin console, Mac OS, Windows, OS, and hardware deployment

B. Physical Requirements and Working Conditions

+ Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, with ability to maintain attention to detail despite interruptions

+ Strength to lift and carry objects weighing up to 40 pounds

C. Knowledge of:

+ Computer hardware, software, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, projectors, displays

+ Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals

+ Principles, practices, hardware, and software related to the establishment and maintenance of wired and wireless networks

+ Techniques for explaining technical concepts and procedures to non-technical users

D. Skills:

+ Customer service mindset

+ Collaboraitve growth mindset

+ Installing, configuring, and upgrading operating systems and software using standard application practices

+ Installing, configuring, and repairing computers, network infrastructure, and peripherals such as printers and related hardware

+ Troubleshooting and solving hardware and software problems

+ Instructing users on new or upgraded computer applications and hardware

+ Using initiative and independent judgment within established guidelines and procedures

+ Organizing own work, setting priorities, and meeting critical time deadlines

+ Communicating effectively with co-workers, students, parents, and vendors

RESPONSIBILITIES:

+ Under the supervision of the director of technology, the technician installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment, and online systems; trains users, prepares documentation, and provides user assistance to district and building staff and students; and performs related work as required.

+ Installs, configures, and upgrades operating systems and software using standard processes.

+ Installs, assembles, and configures computers, displays, projectors, network infrastructure, and peripherals such as printers, scanners, and related hardware.

+ Troubleshoots problems with computer systems, which may include hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.

+ Acts as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate the exchange of information and advice; implements solutions or notifies outsource providers as required.

+ Assists in instructing district and building staff in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required.

+ Documents software, hardware, and network installations and changes.

+ Assists with inventory and ordering of hardware and software.

+ Other technical duties under the responsibility of the director of technology and other duties as assigned.