• Commercial Lines Account Manager

    ReSource Pro (Raleigh, NC)


    Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Do you thrive in a fast paced, team-oriented environment?

     

    Your Role...

     

    ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions.

     

    All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

     

    After 3 months you will ...

     

    + Manage large books of business for commercial lines insurance clients

    + Drive customer retention and market additional lines of coverage to grow business and properly insure risks

    + Evaluate carrier relationships, commercial insurance products, and market placement

    + Provide quality and timely service to customers and clients

    + Research, provide recommendations and implement ReSource Pro solutions for clients

    + Work in a variety of Agency Management Systems to complete tasks

    + Lead day-to-day customer interactions

    + Use your subject matter expertise to consult with customers and advise colleagues

    + Gather information about client needs and insurance solutions

    + Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals

    What you need to be successful…

    + Bachelor's degree in Insurance, Risk Management, or related field or equivalent experience

    + 3-7 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center

    + Active Resident Property and Casualty insurance license required

    + Located in Central time zone or Eastern time zone to accommodate client

    + Condo/Co-op experience in NY or FL

    + Microsoft Office Proficiency - Excel required

    + Experience working in Agency Management System required

    + Industry designations preferred such as CPCU, CIC, CISR, ARM

    + Ability to adapt and succeed within a team-oriented environment

    + Excellent problem-solving and customer service skills

    Your Compensation…

    Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides.

     

    Your Interview Process...

     

    To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

    The standard interview process includes:

    + Behavioral Interview with Talent Acquisition

    + Online talent assessment

    + Hiring Manager Interview

    *Additional interview steps may be added depending on the position or if further evaluation is needed.

     

    Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

     

    Your Benefits & Perks..

     

    + 100% paid employee health insurance available on Day 1

    + Eligible for all medical, dental, and vision benefits on Day 1

    + Remote positions are Internet stipend-eligible

    + 401k with employer match, vested on Day 1

    + HSA/FSA available

    + Long Term and short-term disability employer-provided

    + Generous PTO plan with paid holidays + floating holidays

    + Development and growth opportunities

    + Comprehensive wellness program and prioritization of employee health

    About ReSource Pro:

    Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.

     

    Equal Employment Opportunity Policy

     

    ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

     

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