"Alerted.org

Date Posted:

2025-07-21

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Hybrid

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

The Director of Applications Service Assurance is responsible for maintaining service excellence across all application services and applications of RTX. This role requires extensive experience and critical judgment to ensure alignment of service scope with budgets, comprehensive risk management, business continuity planning, service excellence, and audit coordination. This leader supervises a team of specialists covering all areas of scope. This role reports to the V.P. of Business Systems Strategy and Transformation within the Enterprise Services (ES) Applications Team.

The Director of Applications Service Assurance plays a vital role in ensuring the continuous excellence and compliance of RTX’s application services.

What You Will Do:

1. Scope Management:

Establishes processes and best practices to ensure alignment of actions, users, licenses, vendors, SLAs, etc.) with the budgets of ES Applications and all financial planning processes of RTX.

Facilitates requisite planning and reporting with ES Applications Service Line Leaders, finance, and operations leads to manage and control the annual operating plan and long-range plan.

2. Risk Management:

Develops processes and best practices for a comprehensive application risk management program in accordance with applicable regulations and corporate policies.

Provides a complete view of financial, technical, compliance, and business risk.

Facilitates requisite planning and execution progress with ES Applications Service Line Leaders and operations leads, including leadership of the Risk and Opportunity Management Board, risk analysis, risk mitigation and opportunity capture.

3. Business Continuity:

Establishes processes and best practices for business continuity planning for ES Applications, including backup and disaster recovery in alignment with overall ES/Digital policy and ES business continuity planning activities.

Facilitates requisite planning and exercises with ES Applications Service Line Leaders and respective operations and leads to maintain and demonstrate effective capabilities.

4. Service Excellence:

Develop processes and best practices for application service delivery in accordance with standard IT service management frameworks (e.g., ITIL) and cybersecurity policies and processes of RTX.

Focuses on major processes such as service level management, incident/problem management, service fulfillment, and security/compliance.

Ensures proactive maintenance of CLARA, GTA, and IRAMP assessments for the applications portfolio.

.5. Audit:

Establishes standard work for ES applications teams participating in security and compliance audits.

Coordinates ES Applications support for internal and external audits with internal and external audit teams.

Qualifications You Must Have:

+ Minimum of bachelor’s degree or equivalent work experience

+ Minimum 14 years’ experience related to service management

+ Extensive experience in management of regulatory, security and compliance frameworks

+ Strong critical judgment and decision-making skills

+ Familiarity with IT service management frameworks (e.g., ITIL)

+ Knowledge of applicable regulations (SOX, ITAR, EAR) and RTX corporate policies

+ Proven ability to lead planning and coordination with multiple stakeholders

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

The salary range for this role is 176,000 USD - 352,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.