"Alerted.org

Date Posted:

2025-07-21

Country:

United States of America

Location:

HMD31: Annapolis, MD 2551 Riva Road

, Annapolis, MD, 21401-7435 USA

Position Role Type:

Onsite

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

This role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.

What YOU will do:

+ Monitors network management system and engages telecom providers to drive restoral efforts.

+ Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

+ Solves systems and network problems/questions with limited scope and complexity.

+ Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

+ Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.

+ Takes guidance from other team members or management to resolve less routine issues.

+ Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

+ Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

+ Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

+ Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

+ Participates in network solutions design and configurations.

+ Analyzes issues and provides customers with guidance to resolve problems, this includes great focus and attention to details

+ This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

What YOU will learn:

Will be trained on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months.

***These positions will be trained one by one from a span of 3 weeks to a month and a half.

+ Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.

+ DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

+ Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

Qualifications YOU must have:

+ Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience

+ Current or in progress: CCNA or Security+ certification

+ Prior experience in a customer service-oriented technical support environment.

+ Prior experience with TCP/IP networking protocols, computer hardware/software interconnection, and interface standards.

+ Experience troubleshooting Cisco equipment and working knowledge of routing protocols such as HSRP and BGP.

Qualifications We Prefer:

+ Proficiency in multitasking, including prioritizing multiple incidents and collaborating across teams.

+ Strong attention to detail and ability to analyze and interpret complex system behavior.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds

• Tuition reimbursement

• Life insurance and disability coverage

• Ovia Health, fertility, and family planning

• Employee Assistance Plan

• Incentives for a Healthy You

• Autism Benefit

• Doctor on Demand

• Adoption Assistance

• Second Opinion program

• And more!

Learn More & Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

* Please consider the following role type definitions as you apply for this role.

**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

The salary range for this role is 55,000 USD - 111,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.