• Production Support Analyst

    Broadridge Financial Solutions (Edgewood, NY)


    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

     

    Broadridge is growing! We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team in Edgewood.

     

    Work Mode: This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

     

    The purpose of this role is to help implement, maintain, and support the Production Operations team. Monitoring day-to-day requests will need to be done in a timely manner to ensure Production Operations has the tools needed to complete the work and meet client SLA. Reporting directly to the Manager, the Production Support Analyst will report on the performance of the application they are supporting. This includes ensuring system functionality/usability of any new software/hardware technology that would impact production operations. Ontime/Realtime accountability will be required as applications within our Operations team are critical to meet client commitments.

    Requirements:

    In-house system support (IQ, RPM, WindowBooks), creating new user/groups/operator accounts.

     

    Conduct Quarterly Entitlement Reviews

     

    Updating production machines/Resources once a new update is available from Vendor

     

    Running daily/weekly Quality assurance/Production reports and reporting them to Manager and Supervisor.

     

    Assisting with Hardware/Software Upgrades for all supported systems

     

    Network Address configuration and troubleshooting on mobile and hardline devices

     

    Ability to cross train in various aspects of support with our internal systems

    Qualifications:

    Workable knowledge of MS office (Word, Excel, Publisher, Access etc.)

     

    Familiarity with Windows OS (Windows 7 Enterprise, Windows 10/11).

     

    Workable knowledge of windows servers.

     

    Remote desktop connection.

     

    Web Applications like HTML, JScript etc.

     

    LAN/WAN/Wireless network configurations and troubleshooting.

     

    Hardware/Software Troubleshooting and testing

     

    Strong written and Oral skills. Must be able to communicate with senior leadership

     

    Must be able to work in a culturally diverse environment

     

    Hourly Range $24.90 32.56 USD. Bonus Eligible.

     

    Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

     

    Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

     

    Shift: Monday to Friday - 2:00 PM TO 10:30 PM

     

    We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

     

    US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

     

    Disability Assistance

     

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

     

    If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .

     

    Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

     

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    Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

     

    We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.