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About Us:

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

We are looking for a highly motivated and tech-savvy **Helpdesk Intern** to join our **Digital Experience & Enablement** team. This internship offers a unique opportunity to gain hands-on experience in a dynamic, technology-forward environment supporting IT operations, enhancing digital workflows, and contributing to emerging initiatives around AI and knowledge management.

In this role, you will provide responsive and effective technical support to end-users, assist with hardware and software troubleshooting, and ensure seamless day-to-day operations of workplace technology. You will also play a key role in supporting the implementation and maintenance of **AI-driven agents** for internal productivity and self-service, as well as managing and optimizing **SharePoint** environments for collaboration and knowledge sharing across the organization.

Key Responsibilities

+ Deliver timely and professional IT support to end-users, including troubleshooting hardware, software, and network issues.

+ Assist with device setup, configuration, and user onboarding processes across Windows and macOS environments.

+ Support the integration and roll-out of new tools, applications, and workplace technologies.

+ Collaborate with team members to develop, test, and support **AI agents** designed to automate and streamline IT helpdesk tasks and improve user self-service.

+ Assist in the **administration, content management, and permissioning of SharePoint** sites to enhance team collaboration and document management.

+ Participate in digital workflow optimization projects to improve employee experience and productivity.

+ Maintain accurate documentation of support requests, resolutions, and operational procedures.

+ Provide excellent customer service while remaining calm, empathetic, and professional under pressure.

Qualifications

+ Foundational knowledge of computer hardware, software, and operating systems (Windows, macOS).

+ Familiarity with troubleshooting techniques and common IT support tasks.

+ Exposure to or interest in **AI/ML concepts** , automation tools, or chatbot frameworks is a plus.

+ Basic understanding of **SharePoint or Microsoft 365 tools** is preferred.

+ Excellent verbal and written communication skills with the ability to explain technical issues in non-technical terms.

+ Ability to prioritize and multitask effectively in a fast-paced support environment.

+ Eagerness to learn and contribute to team goals with a proactive and positive mindset.

Candidate Profile

+ Currently pursuing an undergraduate degree and maintaining an above-average GPA.

+ Able and willing to work full-time (up to 38-40 hours/week) at our Sunnyvale or Draper office

+ Passionate about technology, customer service, and continuous learning.

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.