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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT Data is hiring a Business Analyst-Virtual Care Technology Specialist to join our HYBRID team (NO C2C)

Summary

This is a hybrid business/technical analyst role supporting virtual care applications in a healthcare IT environment. The analyst will coordinate with vendors, support technical assessments, and facilitate communication between stakeholders and Company teams. This is not a project management or deep technical role—it’s focused on process support, vendor coordination, and application facilitation.

Key Responsibilities:

Act as a liaison between vendors and internal AT teams

Support (not lead) technical and security risk assessments

Ensure vendors submit required documentation (e.g., ISO 27001, SOC 2)

Track and follow up on missing or incomplete submissions

Assist with virtual care application support (audio/video/streaming)

Communicate clearly with vendors and stakeholders to move processes forward

Use standard templates and tools to manage documentation and assessments

Occasionally interact with business owners (e.g., directors over clinical areas) and relationship managers between tech and hospitals

Serves as a core team member within an agile team supporting technology solutions.

Create and manage agile user stories to support stakeholder expectations and ensure successful completions within the defined timeline.

Independently diagnose and troubleshoot technical and application issues identify recurring patterns, generate solutions addressing the root cause.

Ability to multitask and switch focus as the needs and priorities of our key stakeholders change and evolve.

Basic understanding of computing topics including networking, hardware/software evaluation, systems management, client/server architecture, IT security requirements, video conferencing peripherals, and general operation of PC, Mac, iOS, and Android platforms.

Collaborate with stakeholders business partners, technical teams (onsite and remote), and vendors to ensure applications, products, and defined workflows meet requirements.

Proactively escalate risks, barriers, or concerns that may impact timelines, issue resolution, implementations, or projects.

Develop strong understanding of the *** Technologies technical assessment process, including compliance requirements, remediation, and completion steps for new and existing applications, products, and services within the *** environment.

Provide guidance to stakeholders, business partners, and vendors throughout the technical assessment process to ensure transparency throughout the technical assessment process.

Track technical assessment progress, provide status updates, and ensure vendors remain engaged and respond in a timely manner.

Draft well organized technical and procedural documentation aligned with established standards.

Manage and prioritize multiple tasks simultaneously to meet deadlines.

Required Experience:

+ Minimum 2 years experience Networking, client-server architecture

+ Video conferencing and streaming technologies

+ Familiar with security concepts (e.g., SOC 2, ISO 27001)

+ Experience in PC, Mac OS, Android platforms

+ Strong communication (written and verbal) and vendor coordination skills

+ Ability to multitask, shift priorities, and work independently

+ Comfortable with email-based communication and tracking progress

+ Healthcare IT experience is important due to regulatory requirements (e.g., HIPAA)

Tools:

+ Google Suite (Docs, Sheets, Chat)

+ ServiceNow – used frequently

+ Jira – used by the team (Scrum environment)

Preferred Experience:

+ Strong communication, customer service, and collaboration skills with ability to effectively communicate complex technology concepts to diverse audiences.

+ Experience in regulated industries (e.g., pharma, finance) is helpful but not a substitute for healthcare knowledge.

+ Familiarity with virtual care technologies is a plus, but not mandatory.

+ Scrum experience and familiarity with Jira.

+ Broader IT backgrounds (e.g., field services, security, healthcare applications) are acceptable

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com (https://us.nttdata.com/en) .

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($65.00 - $75.00/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

No Holidays, No On Call, 8am - 4:30/5pm Central Standard Time (CST)