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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ Responsible for advancing compliance with policies and procedures in Customer Experience, Financial Controls and Cabin Appearance areas. This is done through performance observations, station interactions and other engagements.

+ ​​This job is a member of the Performance Assurance team within the Airport Performance and Readiness group.

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Support company delivery transformation projects and change management

+ Identify and communicate business process inefficiencies

+ Analyze findings, determine root causes, and develop recommendations

+ Lead special projects and investigations

+ Identify changes in emerging business and operational risks

+ Provide suggested changes to current performance assurance reviews and processes and techniques

+ Monitor effectiveness of corrective action plans to determine effectiveness, scalability, creation of recommendations/best practices

+ Recognize and report common challenge areas to provide feedback to the appropriate groups

+ Work in a variety of environments, including outdoors in all weather conditions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelors degree or equivalent training/experience

+ Two years audit experience

Preferred Qualifications- Education & Prior Job Experience

+ Airline experience, Customer Experience, Financial Controls and/or Cabin Appearance preferred

+ Previous root cause analysis identification

Skills, Licenses & Certifications

+ Detail oriented

+ Excellent organization skills

+ Comprehensive analytical and problem-solving skills

+ Ability to effectively communicate with all levels of employees within the organization

+ Excellent presentation skills

+ Ability to travel approximately 50 - 75%

+ Proficient in Microsoft Office software, with advanced Excel and Access skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.