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**Additional Information** Bilingual Japanese

**Job Number** 25117824

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Oahu%20Turtle%20Bay%2C%2057-091%20Kamehameha%20Highway%2C%20Kahuku%2C%20Hawaii%2C%20United%20States%2C%2096731)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

POSITION SUMMARY

Our associates thrive in the world where “luxury” isn’t about owning more things, but about having more enriching experiences. Our properties are more than just hotels. They are places where we give authentic and intuitive service that allows our guests to leave better than when they arrived. The Concierge works in our library, lounge, and other public hotel areas. They create thoughtful moments that help guests relax and feel comfortable. They build relationships with guests, other associates, and the wider community through engaging interaction. They use technology and their depth of expertise to give guests relevant tips that enhance their experience. The Concierge makes even simple transactions - processing operational needs (e.g. transportation arrangements), addressing guest requests, or sharing highlights of the local area - feel like an enriching experience. At all times, the Concierge creates moments that recognize and enhance our guest’s passion points.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Concierge will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for the Concierge – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $32.33 to $32.33 per hour.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.