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The Senior Process Improvement & Business Intelligence Professional, reporting to the Associate Director of Enterprise Print Management, is tasked with analyzing and measuring the effectiveness of existing business processes and developing sustainable, repeatable, and quantifiable improvements. This role involves researching the best practices both within and outside the organization to establish benchmark data, collecting and analyzing process data. With considerable latitude in determining objectives and approaches to assignments, the primary objective is to identify inefficiencies, update process and procedure policies, develop, and execute process improvement procedures to optimize operational efficiency.

Key Responsibilities:

+ Function as a bridge between stakeholders, business, and technology teams.

+ Create and monitor status reports for key stakeholders.

+ Integrate processes among internal functions (business owners, operations, purchasing, logistics) and outside print vendors.

+ Focus resources on continuous improvement of printed materials movement through production processes.

+ Establish key performance metrics and benchmarks for supply chain planning/forecasting.

+ Promote alignment by understanding and communicating customer needs and requirements.

+ Understand department, segment, organizational strategy and operating objectives.

+ Follow established guidelines and procedures.

+ Assist with the implementation of work measurement programs.

+ Work on front-to-back initiatives to make end-to-end processes more effective, focusing on customer value flow.

+ Create and present process improvement reports.

+ Troubleshoot and improve new processes.

+ Update process and procedure policies.

+ Analyze current process standards and metrics to provide solutions for improvements.

+ Perform data gathering, root cause analysis, and performance trending to develop appropriate process control changes.

Use your skills to make an impact

Required Qualifications

+ Bachelor's degree or work equivalent.

+ 2+ years of involvement in analyzing processes, developing and implementing process changes, and achieving measurable results.

+ Strong analytical skills to scrutinize data and extract meaningful insights.

+ 2+ years of proficiency in database languages such as SQL to extract, manipulate, and analyze data.

+ Demonstrated expertise in data visualization tools like Tableau, Power BI, Power BI Report Builder, SSRS.

+ Knowledge of Power Automate and PowerApps.

+ Experience with SSIS or equivalent.

+ Diligence to ensure accuracy and consistency in data and reports.

+ Time management and organizational skills to manage multiple tasks and meet deadlines.

+ Excellent written and verbal communication skills to convey complex data in understandable reports to clients and managers.

+ Strong understanding of business operations and processes.

+ Critical thinking skills to identify and resolve data discrepancies.

+ Ability to collaborate with a team, sharing insights, and assisting in decision-making processes.

+ This role is fully remote from Eastern Standard Time Zones only

Preferred Qualifications

+ Project management experience focusing on print fulfillment and inventory management.

+ Experience in working for a large-scale health and wellbeing organization preferred.

+ Knowledge of working with logistics partners such as UPS, FedEx, and USPS, including mail and logistic best practices.

+ Understanding of Centers for Medicare & Medicaid Services (CMS) guidelines.

+ Knowledge of Ultra Edit, HTML, Visual Studio Code, Toad for SQL Server, Toad for Oracle, or PowerShell.

Additional Information

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.