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Professional Support Specialist IT Infr.

Location:

Hagerstown, MD, US, 21742

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Support Specialist IT- Infrastructure is the local representation of Group IT for a specific businessproduction facility. In this role, it is critical to work together with regional and global colleagues to deliver newand upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is notlimited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise clientsolutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners,forklift mounted hardware and specialized printing technology. These technologies are highly standardized inGroup IT business practice, and much of the work is conducted according to standard processes andmethodologies. According to Standard Operating Environment (SOE) specifications, most server and networkhardware are configured typically throughout Volvo’s global network.

This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the results. The IOSOnsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customerservice skills, willingness to travel & work overtime, and most importantly, work as a team.

Core Responsibilities:

• Deliver and Support infrastructure solutions required by the business and according to Group IT service andproduct standards

• Perform delivery and support work according to standard methods and processes

• Execute time-critical support of industrial IT solutions

• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-userproblems, in addition to using all available resources such as personal skills, vendor documentation, andonline knowledge bases

• Use delegated authority from global operations teams to manage local infrastructure solutions

• Proficient in general network design and troubleshooting from a connected device perspective

• Provide continual communication/feedback to end-users to understand their requirements and setting theappropriate expectations.

• Install and configure Client systems (Hardware, software, applications, communications, printers, andperipherals)

• Install, configure, and support specialized barcode printers, and scanning devices

• Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure

• Assist PC Users in utilizing PC applications for office & factory automation and solving business problems.

• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/Svulnerabilities and virus outbreaks.

• Image & configure new and existing machines to end-user expectations

• Deploy new computers to end-users by transporting equipment via handcart and personal/company vehiclein which lifting up to 50 lbs. is involved.

• Participate in agile projects that have an impact on the local business, as needed

Who are you?

_Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:_

+ _5 years’ experience in a manufacturing environment._

+ _Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, trainingand experience that provides the required knowledge skills and abilities._

+ _Five years of IT experience preferred._

+ _Experience working in a highly matrixed organization._

+ _Ability to work in a team environment and manage multiple tasks._

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

+ Family building benefits, including fertility support and adoption assistance

+ Generous paid caregiver and parental leave policies

+ Competitive medical, dental and vision insurance

+ Competitive matching retirement savings plans

+ A working environment where your safety, health and wellbeing come first

+ Programs that make today’s challenging reality of combining work and personal life easier

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

**Group Digital & IT** is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category: Information Technology

Organization: Group Digital & IT

Travel Required: Occasional Travel

Requisition ID: 22811

View All Jobs (https://jobs.volvogroup.com/?locale=en\_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

**Nearest Major Market:** Hagerstown