"Alerted.org

Description

Have you ever wondered how Amazon maintains the integrity of its vast product catalog, ensuring customers can trust the information they see? Every day, millions of Amazon customers rely on accurate product details to make informed purchase decisions. If you're passionate about safeguarding the authenticity and reliability of product information, come join the Catalog Integrity team within Sales Abuse Prevention (SAP).

This is a strategic area of investment for Amazon, and our work is crucial in preserving customer trust in Amazon's stores. Our environment is dynamic and highly ambiguous as we continuously work to stay one step ahead of those who use various and evolving methods to manipulate product listings and catalog data.

Join us in shaping the future of Amazon's trusted marketplace. Your work will directly impact millions of customers and sellers, ensuring that Amazon remains the world's most customer-centric company. If you're ready to take on this challenge and make a significant impact, we want to hear from you!

Key job responsibilities

As a Program Manager, Catalog Integrity, you'll be at the forefront of protecting Amazon's catalog integrity through data-driven insights and innovative solutions. You will lead comprehensive analyses of large-scale datasets to identify emerging abuse patterns and trends, translating these findings into actionable intelligence. Your role will involve spearheading deep-dive investigations into suspicious listing patterns, working to understand the root causes and developing strategic solutions to address them.

A key aspect of your role will be driving cross-functional collaboration to implement protective measures, working closely with tech teams, business stakeholders, and policy teams to build and deploy effective safeguards. You'll also play a crucial role in developing and refining detection algorithms, leveraging advanced analytics and machine learning to catch abuse at scale. Additionally, you'll explore and implement generative AI solutions to enhance investigation efficiency and develop innovative approaches to mitigate emerging abuse patterns.

Your strategic thinking will be essential in creating impactful reports and recommendations for leadership, helping to shape the direction of our catalog protection efforts. You'll own the continuous improvement of our protection strategies, regularly assessing their effectiveness and adapting them to address evolving threats.

A day in the life

As a Program Manager in Catalog Integrity, you'll protect Amazon's vast product catalog through data-driven solutions and innovative approaches. Your day involves analyzing abuse patterns using SQL, leading cross-functional investigations, and developing detection algorithms. You'll explore generative AI applications to enhance investigation efficiency while collaborating with Engineering, Science, and Product teams to implement protective measures at scale. Working closely with Brand Registry, Policy, and Legal teams, you'll balance robust protection with seller experience, directly contributing to maintaining Amazon's position as the world's most trusted marketplace.

About the team

The Catalog Integrity team plays a pivotal role in maintaining trust in Amazon's global marketplace. We protect millions of customers and brands worldwide by ensuring product authenticity and catalog accuracy. Our team designs and implements innovative solutions using technology and data analytics to prevent abuse and maintain catalog quality. We operate in a fast-paced environment where creative problem-solving meets technical expertise. As a team that directly impacts customer trust and brand protection, we foster a collaborative culture that encourages innovation and entrepreneurial thinking.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.