• Customer Service Representative Part Time

    Pilgrim's (De Queen, AR)


    Description

    **Job Title:** Customer Service Representative (Part Time) 8 am to 3 pm

    **Location:** De Queen Arkansas

    **_POSITION SUMMARY_** : The Customer Service Representative daily processes all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary

    **_ESSENTIAL DUTIES AND RESPONSIBILITIES_** include the following. Other duties may be assigned

    + Processes daily all orders received for accounts that are assigned to this position.

    + Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.

    + Evaluates inventory, production and transportation issues in order to coordinate customers' orders.

    + Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.

    + Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.

    + Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.

    + Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.

    + Maintains ability to promote partnerships with both internal and external customers.

    + Promotes a positive and professional representation of the company to each customer.

    + Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.

    + Other duties as required by management.

    Requirements:

    + Six months experience with Pilgrims De Queen required.

    + 1-year sales experience required

    + Must have a good attendance record with 2 points or less.

    + Must be able to work safely.

    + Have good communication skills.

    + Be willing to follow orders.

    + Must have good leadership skills and be able to deal with all types of work situations.

    + Must be willing to work long hours and over-time where deemed necessary.

    + Must be able to work under demanding work conditions. **EOE, including disability/vets** .