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SENIOR ELIGIBILITY WORKER

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SENIOR ELIGIBILITY WORKER

Salary

$26.00 - $38.46 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

29649

Department

Social Services

Division

Social Svcs

Opening Date

07/22/2025

Closing Date

8/5/2025 5:01 PM Pacific

Max Number of Applicants

250

+ Description

+ Benefits

+ Questions

ABOUT THE POSITION

The Clark County Department of Social Services is seeking qualified candidates to apply for the Senior Eligibility Worker position. This role receives client referrals with diagnosed medical conditions, mental health disorders, substance use disorders, or co-occurring disorders. Responsibilities include conducting assessments to determine eligibility for prospective programs and community services, assisting clients with document readiness for permanent supportive housing and ensuring participants maintain temporary emergency housing. The ideal candidate will possess extensive experience working with individuals experiencing homelessness or who have previously experienced homelessness, particularly those with a history of mental illness or substance use disorders. Strong interpersonal and communication skills are essential, as you will collaborate closely with program staff, community partners, and clients from diverse backgrounds. Candidates must have a demonstrated ability to manage complex cases, and promote best practices in the provision of housing supportive services. This position requires relevant professional experience in case management, housing services, or a comparable setting.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience: Equivalent to graduation from high school AND four (4) years of full-time experience in determining eligibility for various social service, medical or related programs. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Working Conditions: May be required to visit individual client residences.

Licenses and Certifications: Specified positions may require possession of a valid Nevada Class C Driver's License. Specified positions may be required to have bilingual skill in a language other than English.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

+ Provides lead direction, training and work review to a small group of Eligibility Specialists, Eligibility Workers and related support staff; organizes and assigns work, sets priorities and follows-up to ensure coordination and completion of assigned work.

+ Provides input into selection decisions, performance evaluations and disciplinary matters.

+ Reviews case notes and files and determines appropriate courses of action in such difficult, complex and specialty areas as nursing home placement, Medicaid coverage, hospital discharge, court casework, etc.; makes recommendations for appropriate coverage and referrals.

+ Provides outreach to the community or client base to which assigned; makes clients aware of services and community resources available to them.

+ Provides basic referral and casework service to clients in collaboration with professional social work staff. Interviews clients to obtain information, determine eligibility for various social service programs and assess the appropriateness of referral to other community assistance or social service agencies.

+ Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.

+ Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.

+ Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.

+ Determines the need for specific types of assistance, such as transportation, medical care, and appliances for the disabled, senior companion or burial services.

+ Maintains accurate logs and complies records of work performed.

+ Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

+ May make home visits to obtain and verify case information; prepares case notes of such home visits.

+ Enters client information into an automated database system.

+ Uses standard office equipment in the course of the work; may drive a personal or County motor vehicle to make home visits.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility to make home visits. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

+ Flexible Schedules including 4/10 options

+ More Money in Your Pocket

+ 100% Employer Paid Defined Benefit Retirement

+ No Social Security Deduction

+ No State Income Taxes

+ Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

+ Medical (https://www.clarkcountynv.gov/government/departments/risk\_management/employee\_and\_retiree\_health\_benefits.php#outer-2778) - Employer pays 90% of premium

+ Pharmacy Benefits (30, 90-day retail or mail order fills)

+ 24/7 Telephone Advice Nurse - no employee cost

+ Teledoc, Doctoroo, and Dispatch Health

+ Retiree insurance – eligible after 5 years of service

+ Dental

+ Vision

+ Life Insurance – Employer Paid

+ AD&D – Employer Paid

+ Long Term Disability – Employer Paid

+ Generous Leave Accruals that include:

+ 13 Paid Holidays including a Floating Birthday Holiday

+ Paid Vacation Leave

+ Paid Sick Leave

+ Holiday Leave

+ Other leave options

+ Catastrophic Leave

+ Parental Leave – Up to 90 days

+ Wide Variety of Voluntary Benefits that include

+ Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

+ Trustmark – Permanent Life Insurance benefits and long-term care.

+ Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

+ TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

+ Morgan Stanley – Deferred Compensation Plan

+ Employee Assistance Program

+ Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-3 will be used to assist in determining if candidates meet the minimum qualifications. Please note that part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area).

Which best describes your level of education?

+ Some High School

+ High School Diploma or GED

+ Trade School or Technical Degree

+ Some College (1-29 semester credits)

+ Some College (30-59 semester credits)

+ Some College (60-89 semester credits)

+ Some College (90-120+ semester credits)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

+ None of the above

02

Indicate your full-time professional experience determining eligibility for various social service, medical or related programs.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

03

Please list all employer(s) and each job title on your application where your experience was obtained in question 2. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

04

Do you currently hold a valid driver's license?

+ Yes, I currently hold a valid Nevada driver's license.

+ Yes, I currently hold a valid driver's license from another state.

+ No, I do not currently hold a valid driver's license.

05

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

+ I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

06

Indicate which of the following public sector organizations/agencies you have experience working in (select all that apply).

+ Help of Southern Nevada

+ HopeLink

+ Lutheran Social Services

+ Southern Nevada Regional Housing Authority

+ Other

+ Not Applicable

07

If you indicated "Other" in question 6, please list the public sector organizations/agencies you have experience working in. If this does not apply, type N/A.

08

Indicate your full-time professional experience abiding by Fair Housing Laws in a residential setting.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

09

Indicate your full-time professional experience utilizing successful sales techniques to set up landlords to provide supportive housing using an existing vendor registration process.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

10

Indicate your full-time professional experience locating and securing housing for vulnerable populations.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

11

Please list all employer(s) and each job title on your application where your experience was obtained in questions 6-10. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

12

Indicate your full-time professional experience working in real estate, property management, marketing, sales or housing services.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

13

Indicate your full-time professional experience mediating client issues with landlords and property owners to assure housing stability and avoid unnecessary evictions.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

14

Indicate your full-time professional experience working as a property manager or real estate salesperson.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

15

Indicate your full-time professional experience establishing relationships with property owners, landlords, and/or property managers.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

16

Please list all employer(s) and each job title on your application where your experience was obtained in questions 12-15. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

17

Indicate your full-time professional experience providing direction and programmatic/technical guidance to a workgroup or unit.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

18

Indicate your full-time professional experience monitoring and managing the workflow of an office and staff.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

19

Indicate your full-time professional experience with program monitoring and reporting on outcomes.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

20

Indicate your full-time professional experience applying agency guidelines and state/federal laws and regulations to determine/confirm eligibility for programs and services.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

21

Please list all employer(s) and each job title on your application where your experience was obtained in questions 17-20. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

22

Please indicate below the statement that best describes your Spanish bilingual ability.

+ I am not bilingual in Spanish

+ I have a good comprehension of Spanish

+ I speak Spanish fluently

+ I read and write Spanish at a proficient level

+ I read, write, and speak Spanish fluently

23

Indicate your proficiency level with Microsoft Word.

+ No Experience

+ Basic (can setup a document, format the text, and edit the document)

+ Intermediate (can navigate the title and ribbon bar, can use spellcheck and grammar check, can create templates)

+ Advanced (can perform mail merge, edit headers/footers and add page numbers and title pages)

+ Expert (can insert pictures/borders, SmartArt, and charts/graphs)

24

Indicate your proficiency level with Microsoft Excel.

+ No Experience

+ Basic (navigate excel, input & enter data, sort and print preparation)

+ Intermediate (create spreadsheets, input data, create formulas, report formatting)

+ Advanced (consolidating data, using pivot tables, charting data, and formatting charts)

+ Expert (advanced formulas, if statements, VLOOKUP, VBA, and Macros)

25

Indicate your proficiency level with Microsoft Outlook.

+ No Experience

+ Basic (can create and send email messages)

+ Intermediate (can create new folders, archive and store emails, can set appointments and create to-do lists)

+ Advanced (can set up contacts, generate auto-replies, can configure email settings)

+ Expert (can create, schedule and delegate tasks, plan meetings, and share and configure calendars)

Required Question

Employer

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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