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PUBLIC SERVICES SPECIALIST

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PUBLIC SERVICES SPECIALIST

Salary

$20.69 - $30.52 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

PSS-2025V-02

Department

Various

Opening Date

07/22/2025

Closing Date

8/5/2025 5:01 PM Pacific

Max Number of Applicants

250

+ Description

+ Benefits

+ Questions

ABOUT THE POSITION

Clark County is seeking qualified candidates to apply for the Public Services Specialist position. This position acts as the first public contact person for callers and/or visitors to various County offices; provides factual information to the public regarding County functions and activities; performs a variety of basic office support/revenue related/operational duties.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECIEVED AND WILL CLOSE WIHTOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment.

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be Bond Funded. Bond Funded positions are subject to continuation based on availability of bond funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedule of more than 20 hours and less that 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Educations and Experience: Equivalent to graduation from high school AND two (2) years of full-time demonstrated reception or telephone operations experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

All qualifying education and each experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Background: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

+ Deals with visitors and callers who may have significant problems or require specialized services or in situations where relations are often confrontational or strained.

+ Determines the nature of the visit or the problem and explains detailed policies, procedures and regulations related to the department to which assigned; disseminates, explains and receives applications and printed materials related to the function or program to which assigned.

+ Answers the telephone for an office or offices; determines the nature of the call; directs callers to the proper person or takes messages.

+ Interviews individuals to obtain basic information; may determine eligibility for specified programs following specific guidelines.

+ Provides factual information regarding the functions, activities, policies and procedures of the department to which assigned.

+ May log calls, assist in placing long-distance or other calls, or assist County or agency staff in using telephone equipment special applications.

+ Makes a preliminary check to determine the cause of telephone malfunctions; notifies the proper repair staff of service.

+ Performs a variety of basic office support duties such as collating materials, distributing incoming mail, preparing materials for mailing, completing forms, proofreading typed or printed materials, and/or typing correspondence reports and other materials.

+ Keeps Apprised of office activities and functions so as to communicate this information to the public.

+ Uses a computer to verify information and may make simple updates.

+ Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team; may assist in the formulation of program policies and procedures.

+ May instruct other office staff in the use of telephone equipment.

+ May provide relief and assistance to other office support assignments.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. May be required to remain seated for prolonged periods of time. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

+ Flexible Schedules including 4/10 options

+ More Money in Your Pocket

+ 100% Employer Paid Defined Benefit Retirement

+ No Social Security Deduction

+ No State Income Taxes

+ Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

+ Medical (https://www.clarkcountynv.gov/government/departments/risk\_management/employee\_and\_retiree\_health\_benefits.php#outer-2778) - Employer pays 90% of premium

+ Pharmacy Benefits (30, 90-day retail or mail order fills)

+ 24/7 Telephone Advice Nurse - no employee cost

+ Teledoc, Doctoroo, and Dispatch Health

+ Retiree insurance – eligible after 5 years of service

+ Dental

+ Vision

+ Life Insurance – Employer Paid

+ AD&D – Employer Paid

+ Long Term Disability – Employer Paid

+ Generous Leave Accruals that include:

+ 13 Paid Holidays including a Floating Birthday Holiday

+ Paid Vacation Leave

+ Paid Sick Leave

+ Holiday Leave

+ Other leave options

+ Catastrophic Leave

+ Parental Leave – Up to 90 days

+ Wide Variety of Voluntary Benefits that include

+ Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

+ Trustmark – Permanent Life Insurance benefits and long-term care.

+ Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

+ TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

+ Morgan Stanley – Deferred Compensation Plan

+ Employee Assistance Program

+ Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-3 will be used to assist in determining if candidates meet the minimum qualifications. Please note that part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area).

Which describes your highest level of education?

+ Some High School

+ High School Diploma or GED

+ Trade School or Technical Degree

+ Some College (1-29 semester credits)

+ Some College (30-59 semester credits)

+ Some College (60-89 semester credits

+ Some College (90-120+ semester credits)

+ Associates Degree

+ Bachelor's Degree

+ Master's degree or higher

+ None of the above

02

If you selected "Some high school" in the previous question, please list your highest-grade level completed.

03

Indicate your full-time professional experience in a clerical or office setting, which includes reception or telephone operations.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

04

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 1-3. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

05

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

+ I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

06

CUSTOMER SERVICE EXPERIENCE: QUESTIONS 6-9

Indicate your full-time professional experience greeting customers at a front desk/reception area.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

07

Indicate your full-time professional experience accurately explaining detailed policies and procedures to the public.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

08

Indicate your full-time professional experience handling incoming telephone calls using a multi-line telephone system.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

09

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 6-8. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

10

CLERICAL/OFFICE SUPPORT: QUESTIONS 10-13

Indicate your full-time professional experience researching and gathering files or pulling reports from databases.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

11

Indicate your full-time professional experience processing and disturbing incoming mail, preparing materials for mailing, and completing forms and typing correspondence.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

12

Indicate your full-time professional experience working in a confidential office environment with confidential files and personal information.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

13

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 10-12. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

14

HELATH & HUMAN SERVICES: QUESTIONS 14-15

Indicate your full-time professional experience interacting directly with clients in a Social Service setting.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

15

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 14. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

16

LEGAL EXPERIENCE: QUESTIONS 16-21

Indicate your full-time professional experience providing direst customer service in a legal setting.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

17

Indicate your full-time professional experience working in a family court environment.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

18

Indicate your full-time professional experience managing calendars for pending and annual or recurring appointments and meetings for yourself and others with software such as Microsoft Outlook.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

19

Indicate which case management system you have experience working with (select all that apply).

+ ACES

+ Similar Case

+ UNITY

+ None of the above

20

Indicate which court database software you have experience using (select all that apply).

+ Blackstone

+ Bluejeans

+ Jlink

+ Jury for Windows

+ Odyssey

+ Similar Court

+ None of the above

21

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 16-20. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

22

GENERAL CLERICAL: QUESTIONS 22-24

Indicate your full-time professional experience providing direct office or administrative support to an elected official at the state, county, or local government level.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

23

Indicate your full-time professional experience working for a state, county, local government or agency.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

24

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 22-23. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

25

COMPUTER SOFTWARE PROGRAMS/DATABASES: QUESTIONS 25-29

Indicate your proficiency level with Microsoft Excel.

+ No Experience

+ Basic (navigate excel, input & enter data, sort and print preparation)

+ Intermediate (create spreadsheets, input data, create formulas, report formatting)

+ Advanced (consolidating data, using pivot tables, charting data, and formatting charts)

+ Expert (advanced formulas, if statements, VLOOKUP, VBA, and Macros)

26

Indicate your proficiency level with Microsoft Word.

+ No Experience

+ Basic (can setup a document, format the text, and edit the document)

+ Intermediate (can navigate the title and ribbon bar, can use spellcheck and grammar check, can create templates)

+ Advanced (can perform mail merge, edit headers/footers and add page numbers and title pages)

+ Expert (can insert pictures/borders, SmartArt, and charts/graphs)

27

Indicate your proficiency level with Microsoft Outlook.

+ No Experience

+ Basic (can create and send email messages)

+ Intermediate (can create new folders, archive and store emails, can set appointments and create to-do lists)

+ Advanced (can set up contacts, generate auto-replies, can configure email settings)

+ Expert (can create, schedule and delegate tasks, plan meetings, and share and configure calendars)

28

Indicate your proficiency level with Microsoft Access.

+ No Experience

+ Basic (can create database tables)

+ Intermediate (can create dynamic user data forms, can control data entry)

+ Advanced (can create queries, forms, and reports)

+ Expert (can import or link to data in other applications, create macros, and utilize Visual Basic)

29

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 25-28. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

30

Indicate which of the following public sector departments you have experience working in (select all that apply).

+ Administrative Services

+ Assessor's Office

+ Building

+ Business License

+ Child Support Agency

+ Clerk's Office

+ Comprehensive Planning

+ Constables

+ Coroner

+ County Manager/Commission Division

+ Department of Environment & Sustainability

+ Department of Motor Vehicles

+ District Attorney

+ District Court

+ Elections

+ Family Services

+ Finance

+ Fire Department

+ Fire Prevention

+ Homeland Security

+ Human Resources

+ Information Technology

+ Juvenile Justice

+ Justice Court

+ Marriage Bureau

+ Parks and Recreation

+ Public Administrator

+ Public Defender

+ Public Guardian

+ Public Works

+ Real Property Management

+ Recorder's Office

+ Social Service

+ Special Public Defender

+ State Welfare

+ Treasurer

+ Other

+ N/A

31

Please indicate below the statement that best describes your Spanish bilingual ability.

+ I am not bilingual in Spanish

+ I have a good comprehension of Spanish

+ I speak Spanish fluently

+ I read and write Spanish at a proficient level

+ I read, write, and speak Spanish fluently

32

This position may be used to fill positions working various times and schedules. Please select from the list below any of the work times and schedules you would accept (select all that apply).

+ Day Shift

+ Swing Shift

+ Graveyard Shift

+ Willing to work weekends (Saturdays and/or Sundays)

+ Willing to work holidays

+ Willing to work all shifts/days/holidays

33

Some positions may be used to fill term Limited-Permanent positions. This means that the selected candidates will be hired for a special project and/or duties of a limited duration and will be required to sign a term of employment letter specifying condition(s) and exact dates of employment. The selected candidates will be eligible for benefits during the duration of employment.

+ I am willing to be considered for a Limited-Permanent position as described above.

+ I would not like to be considered for a Limited-Permanent position.

34

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

+ I am willing to be considered for a Grant-Funded position as described above.

+ I would not like to be considered for a Grant-Funded position.

35

Some positions may be Bond Funded. Bond Funded positions are subject to continuation based on availability of bond funds and the employee will be terminated without right of appeal when such funds are no longer available.

+ I am willing to be considered for a Bond Funded position as described above.

+ I would not like to be considered for a Bond Funded position.

36

Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedule of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period.

+ I am willing to be considered for a permanent-intermittent position as described above.

+ I would not like to be considered for a permanent-intermittent position.

37

Some positions may be used to fill job share positions. Job Share positions are for two (2) employees performing in permanent positions of the same classification who share one specific job. Time worked will be 21 hours per week. Job Share employees will be paid at their hourly rate for actual hours worked. Sick and vacation leave benefits will accrue on a prorated basis based on hours worked in a pay period.

+ I am willing to be considered for a job share position as described above.

+ I would not like to be considered for a job share position.

38

Do you currently hold a valid driver's license?

+ Yes, I currently hold a valid Nevada driver's license.

+ Yes, I currently hold a valid driver's license from another state.

+ No, I do not currently hold a valid driver's license.

Required Question

Employer

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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