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Description We are looking for an Enterprise Customer Support and Development Specialist to join our team in Mission, Kansas. In this Contract-to-Permanent position, you will play a pivotal role in supporting enterprise clients through sales initiatives, training programs, and content development. This role requires a strong blend of project management, customer service, and technical expertise to ensure client success and engagement.

Responsibilities:

• Collaborate with clients to identify content needs, usage trends, and enterprise goals to align solutions.

• Serve as a subject matter expert on Learning Management System integrations, assisting with training materials and troubleshooting.

• Create and refine tools and documents that enhance enterprise client participation and engagement.

• Develop scalable training programs and tools to support account management and team leads.

• Coordinate and prioritize project requests across multiple teams to ensure timely delivery.

• Research and analyze Requests for Proposals (RFPs) to identify new opportunities.

• Evaluate and initiate partnerships with potential vendors to expand proprietary content offerings.

• Provide feedback aligned with adult learning theories to improve training strategies and materials.

• Identify and strategize additional revenue streams for proprietary content.

• Participate in client meetings to define project scope and direction. Requirements • Bachelor’s degree from an accredited four-year college or university.

• Proven experience in eLearning, project management, training, sales support, content management, or customer service.

• Exceptional verbal and written communication skills with the ability to present effectively to clients and teams.

• Proficiency in Microsoft Office Suite and other tools such as Adobe Design Suite and eLearning authoring software.

• Strong analytical skills to design and interpret reports and evaluate content.

• Demonstrated ability to work independently in a fast-paced environment while managing multiple priorities.

• Familiarity with call center customer service, multi-browser platforms, email correspondence, and troubleshooting connectivity issues.

• Willingness to travel up to 10% as required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .