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Description We are looking for a dedicated Call Center Specialist to join our team in Homewood, Illinois. As part of this long-term contract position, you will play a key role in delivering exceptional customer service and ensuring smooth communication with clients. This position requires a proactive individual with strong communication skills and the ability to handle inquiries with efficiency and care.

Responsibilities: • Manage a high volume of inbound calls while providing prompt and courteous assistance to customers. • Identify and resolve customer issues by utilizing appropriate tools, resources, and systems. • Accurately document customer interactions and maintain detailed records for future reference. • Collaborate with team members and other departments to address complex inquiries. • Stay updated on company products, services, and policies to offer accurate information to clients. • Utilize customer service software and tools to streamline workflows and enhance efficiency. • Monitor and follow up on unresolved cases to ensure customer satisfaction. • Maintain a meticulous and positive demeanor during all customer interactions. • Adhere to company guidelines and procedures to ensure compliance and quality standards.

The salary range for this position is $24/hr to $26/hr. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Requirements • Proven experience in a call center or customer service role. • Strong proficiency in handling inbound call center operations. • Familiarity with ethernet and basic office software applications. • Competence in using customer service software to manage inquiries and workflow. • Excellent communication and active listening skills. • Ability to multitask and remain organized in a fast-paced environment. • A customer-focused mindset with a problem-solving approach. • High school diploma or equivalent required; additional training or certifications are a plus. • Must be available to work nights, weekends, and holidays TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .