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Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Billing Analyst III

Position Summary:

The Billing Analyst III is responsible for leveraging data from the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems to support billing operations through detailed reporting, analysis, and process improvement. This role plays a key part in maintaining billing accuracy and integrity by implementing and monitoring billing controls, conducting bill reviews and reconciliations, and analyzing key performance indicators (KPIs) and operational metrics. The analyst will also support issue resolution, respond to data requests, and contribute to special projects as needed.

Key Responsibilities:

+ Develop, analyze, and maintain KPIs and performance metrics to support billing operations.

+ Perform detailed bill reviews to ensure accuracy and compliance with internal standards, PUC regulations, and Retail Tariff.

+ Conduct monthly budget variance analysis and provide insights on discrepancies.

+ Evaluate existing billing controls and implement enhancements as necessary.

+ Maintain and update business process documentation and standard operating procedures.

+ Deliver training on billing processes and tools to internal stakeholders.

+ Review, test, and validate tariff rate changes within the billing system.

+ Collaborate with cross-functional teams across the meter-to-cash process to resolve billing and usage-related issues.

+ Support additional billing-related tasks and projects as assigned.

Qualifications:

+ Bachelor’s degree in Accounting, Finance, or a related field.

+ Minimum of 1 year of relevant experience in billing, finance, or data analysis.

+ Proficiency in Microsoft Excel; experience with KPI development and performance tracking.

+ Familiarity with billing systems (e.g., CC&B) and SQL querying preferred.

Skills & Competencies:

+ Strong analytical and problem-solving skills with attention to detail.

+ Excellent verbal and written communication skills.

+ Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

+ Collaborative mindset with the ability to work effectively across departments.

+ Self-motivated with a continuous improvement mindset.

Scope & Impact:

This role focuses on daily operational deliverables and reporting, requiring a solid understanding of billing processes and data analysis. The analyst is expected to manage their own workload, contribute to process improvements, and apply prior knowledge to resolve moderately complex issues. The position supports decision-making through data-driven insights and plays a key role in ensuring billing accuracy and efficiency.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.