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Permit Technician
- City of Durham (Durham, NC)
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Permit Technician
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Permit Technician
Salary
$46,762.00 - $72,570.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05456
Department
Building and Safety
Opening Date
07/22/2025
Closing Date
8/5/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $ 46,762.00 annually
Hours/Schedule: 8:00 a.m. - 5:00 p.m.
The City-County Inspections Department helps Durham achieve its vision for a superior built environment by facilitating our customers' achievements. We strive to continually exceed customer service expectations while being a resource for N.C. code compliance success. This takes highly qualified staff with a passion for working in partnership and service with the community. If delivering quality customer service while advancing professionally interests you, join our team!
To provide customer service to the public regarding permit application and issuance. This is accomplished by assisting customers in the application process, receiving and checking in applications, assessing and accepting payments, issuing permits, entering contractor and permit information, voiding permits, processing paperwork for credits and refunds, interacting with customers to resolve problems, and interacting with state licensing boards regarding contractor information. Other duties include filing paperwork, rolling building plans for micro filming, answering technical questions related to licensing requirements for permits and other state laws, and accompanying inspectors in the field.
Duties/Responsibilities
+ Provides support in the permit application process by ensuring customers include necessary information; assessing fees and accepting and logging payments; logging in building permit applications; determining review sign-offs and CO sign-offs; instructing customers on follow-up procedures; preparing jobsite placards and plans for building permits; notifying the contractor/homeowner that their building permit is ready; ensuring that the homeowner/contractor is aware of their compliance responsibilities; and confirming contractor registration with the state licensing board.
+ Provides clerical support by entering approved data for permits including electrical, mechanical, plumbing, signs, and fire prevention; voiding permits; entering credit or refund information; entering data for new contractors; updating information for existing contractors; processing payments and fees; answering incoming calls; placing calls; making copies; faxing documents; filing voids, credits, applications, plans, and completed permits; and rolling up building plans to be micro-filmed.
Minimum Qualifications & Experience
+ High School Diploma or equivalent (GED, HiSet, TASC).
+ Three years of related clerical/administrative support experience.
Additional Preferred Skills
+ ICC Permit Technician Certification or Building Level I Certification
+ Proficient in Spanish
+ Experience with an Inspections Department
Benefits – General Full-Time Employees
+ 12-13 paid holidays per year
+ 13 standard work days of vacation per year
+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
+ 2 weeks paid military leave per year
+ Medical, dental, vision, and supplemental life insurance plans
+ State and City retirement plans
+ Short and long term disability plans
+ Paid temporary disability leave for specified conditions
+ City contribution of 13.6% into the N.C. State Retirement System
+ Paid funeral leave
+ Employee Assistance Program - personal and family counseling
+ Paid life insurance equal to annual salary
+ 48 hours for volunteer work each year*
+ 4 hours parental leave each year
+ Workman's Compensation Insurance
+ 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan effective first day of the month following date of hire
+ Health insurance effective first day of the month following date of hire
+ Dental and life insurance, after one year of service
+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
+ City of Durham Website
+ Walk in
+ Job fair
+ Employee referral
+ Professional organization ***Please list the organization in "other" box below***
+ Internet posting ***Please list the specific web site in the "other" box below***
+ Craig's List
+ Facebook
+ LinkedIn
+ GlassDoor
+ governmentjobs.com
+ Monster.com
+ Indeed.com
+ Employment Security Commission
+ Magazine/Newspaper
+ Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
+ Less than a High School Diploma or Equivalent (GED)
+ High School Diploma or Equivalent (GED)
+ Associates Degree
+ Bachelor's Degree
+ Master's Degree
+ PhD or Juris Doctorate
04
How many years of related experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 3 years related experience
+ 3 years but less than 5 years related experience
+ 5 years or more years related experience
05
How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and PowerPoint?
+ No experience
+ Beginner level
+ Intermediate level
+ Advanced level
+ Expert level
06
Are you proficient in the Spanish language (speak, read, and write)?
+ Yes
+ No
07
In your most recent customer service role/position, how many customers did you work with on a typical day? If no customer service experience, please put N/A.
08
Please provide details about your customer service experience. If no customer service experience, please put N/A.
09
Do you have previous experience with Data Entry?
+ Yes
+ No
10
Do you have previous experience with Inspections and Permits? If so, please describe your experience. If no experience please respond N/A.
11
Do you have International Code Council Permit Technician or Building Level I Certification?
+ Yes
+ No
Required Question
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