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Description The Patient Access Coordinator plays a critical role in ensuring a seamless patient experience by handling front-office administrative duties and patient interactions. This position serves as the first point of contact for patients, visitors, and staff, ensuring a detail oriented and welcoming atmosphere at the clinic. The successful candidate will assist with patient registration, scheduling, and financial verification while maintaining strict compliance with HIPAA and other healthcare regulations.

Key Responsibilities: Front Desk Management: Greet all individuals (patients, visitors, and staff) who present at the front window and notify the appropriate personnel of any visitor arrivals. Patient Check-In: Complete patient check-ins, collect co-pays, and outstanding balances where applicable. Patient Registration: Verify and update patient information, including personal and financial details. Assign eligibility levels and register new patients as needed with accurate data entry. Consent Assistance: Assist patients with completing patient consent and other necessary forms, if required. Appointment Scheduling: Schedule medical, dental, and behavioral health (BH) patient appointments. Provide clinical summaries to medical and BH patients at the time of exit scheduling. Schedule Coordination: Work closely with the Patient Access Manager and providers to coordinate and maintain daily provider schedules. Patient Confirmation Calls: Make confirmation calls for upcoming appointments, reminding patients to bring necessary items such as co-pays and medication lists. Rescheduling Assistance: Check the bump list daily and reschedule appointments accordingly. HIPAA Compliance: Evaluate records requests for compliance with HIPAA laws and ensure information is released in accordance with applicable regulations. Phone Management: Answer incoming phone calls and relay messages or forward calls as needed. Patient Portal Enrollment: Educate, recruit, and enroll patients in the online portal system. Clerical Tasks: Sort and collate printed materials and notices for distribution purposes. Cross-Training: Cross-train to cover various front office responsibilities to ensure operational flexibility. Committee Participation: Participate in staff committees as assigned by leadership. Travel: Be willing to travel as necessary to meet operational needs across clinic locations. Meetings: Attend mandatory staff and agency meetings. Miscellaneous Duties: Perform additional assigned duties as needed to support operational success. Requirements Answering Inbound Calls, Assist Patients, Billing Functions, Patient Scheduling, Scheduling Appt - Calendar Management, Basic Medical Terminology, Copays, Electronic Medical Record TalentMatch®

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