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Description

We are looking for a dedicated Customer Success Manager to join a growing team. This is 100% remote and in this role, you will act as the primary point of contact for our customers, ensuring their satisfaction and success with our products. You will collaborate with various teams to refine customer experience strategies and identify opportunities for growth.

Responsibilities:

• Build and maintain strong relationships with customers, gaining a deep understanding of their needs and objectives.

• Partner with internal teams to enhance customer experience and refine product offerings.

• Develop and execute strategies to maximize customer satisfaction and ensure long-term success.

• Conduct regular reviews with customers to assess product usage and overall satisfaction.

• Identify opportunities for upselling and cross-selling to expand customer engagement.

• Take ownership of renewal processes, ensuring seamless transitions and continued partnerships.

• Analyze customer feedback and provide actionable recommendations to improve products and services.

• Act as a customer advocate, ensuring their voice is represented in internal discussions and decisions.

Requirements

• 2-5 years of experience in customer success, account management, or a similar role.

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred

• Exceptional communication and interpersonal skills.

• Proven ability to maintain high levels of customer satisfaction and engagement.

• Strong organizational skills with the ability to manage multiple priorities effectively.

• Experience working with software products or technology solutions.

• Demonstrated ability to identify growth opportunities and drive customer success strategies.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .