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Description

Job Summary

The Associate Patient Care Coordinator PCC is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling patient registration and consent insurance verification and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit PSU. A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Essential Job Functions

1. Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.

2. Collect and verify demographic information insurance eligibility including plan co-insurance language and ethnicity preference for future contact.

3. Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility.

4. Call follow-up with patient will include rescheduling appointments that were cancelled rescheduled and no-shows.

5. Enter dispositions for 100 of calls made to patients in WellMed system.

6. Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.

7. Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.

8. Required to follow approved PCC call script for 100 of outreach calls to patients.

9. PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.

10. PCC will direct and follow-up on all patients messages concerns and request for information making sure these calls are directed to appropriate level of staff to address issues. 100 of these calls will be returned to the patient within 48 hours.

11. Required to meet established daily productivity goals.

12. Establish and maintain effective and professional working relationships with patients employees vendors and the public.

13. Performs all other related duties as assigned.

Requirements

Minimum Required Education Experience Skills

High school graduate or GED required.

Strong communication and customer service skills both in person and via phone.

Working knowledge of general office procedures.

Basic knowledge of Microsoft applications.

Preferred Education Experience Skills

One to two years of related work experience including data entry preferred.

ICD 10 and CPT coding experience preferred.

Prior experience with EMR computer applications preferred.

Working knowledge of medical terminology preferred.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .