• Customer Service Representative

    Robert Half Office Team (West Des Moines, IA)


    Description

    We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in West Des Moines, Iowa. This is a long-term contract position within the life insurance industry, offering the opportunity to work remotely and contribute to delivering exceptional service. The ideal candidate will be skilled in handling customer inquiries and navigating multiple systems with accuracy and efficiency.

    Responsibilities:

    • Respond to inbound and outbound customer calls, providing clear and effective communication.

    • Accurately enter and update insurance information in internal systems while maintaining attention to detail.

    • Research and resolve customer inquiries by utilizing multiple screens and tools.

    • Schedule appointments and manage customer correspondence via email and phone.

    • Ensure timely follow-through on customer requests and maintain quality service standards.

    • Navigate between various computer applications to provide efficient and seamless service.

    • Collaborate with team members to address complex customer issues and achieve resolution.

    • Meet performance metrics, including call handling time and accuracy.

    • Maintain confidentiality and adhere to company policies regarding sensitive information.We are looking for a dedicated Customer Service Representative to join our team in West Des Moines, Iowa. This long-term contract position is ideal for individuals passionate about delivering exceptional support and ensuring client satisfaction. The role involves managing annuity information with precision, particularly during tax season, while maintaining high standards of accuracy and professionalism.

    Responsibilities:

    • Handle inbound and outbound calls to assist clients with inquiries and updates related to annuity accounts.

    • Perform data entry tasks with a focus on accuracy and attention to detail.

    • Research and resolve client issues efficiently, ensuring timely follow-through.

    • Navigate multiple computer screens seamlessly to provide quality customer service.

    • Update and maintain annuity records during tax season with precision.

     

    If you are looking to grow in your customer service career, this is the job for you! Please APPLY TODAY! contact us at 515.706.4974 or apply through our Robert Half website.

    Requirements

    Requirements:

    • Minimum of 1 year of experience in customer service, including handling inbound and outbound calls.

    • Strong data entry skills with exceptional attention to detail.

    • Intermediate proficiency in navigating computer systems and multiple screens.

    • Familiarity with Microsoft Excel and Word for basic documentation and record-keeping.

    • Ability to manage client correspondence through email and phone.

     

    If you are looking to grow in your customer service career, this is the job for you! Please APPLY TODAY! contact us at 515.706.4974 or apply through our Robert Half website.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .