"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This contract-to-permanent position offers an opportunity to work in the dynamic health and biotech industry, supporting clients and stakeholders with detail-oriented and efficient service. If you thrive in a fast-paced environment and enjoy providing exceptional customer support, we encourage you to apply.

Responsibilities:

• Respond to customer inquiries with care and precision, ensuring timely resolution by coordinating with relevant departments.

• Utilize multiple internal systems daily to deliver accurate and quality service.

• Address and resolve customer concerns while providing feedback to management regarding service challenges.

• Complete special projects as assigned to support departmental goals.

• Manage customer orders, shipping, and delivery processes while troubleshooting issues effectively.

• Ensure new customer setups are handled seamlessly, maintaining excellent communication throughout.

• Apply Lean Process Improvement principles where applicable to enhance service delivery.

• Maintain accurate records and data entry with strong attention to detail.

• Collaborate with cross-functional teams to achieve customer satisfaction.

• Be available for mandatory overtime when requested by management. Requirements • Bachelor’s degree in a science-related field is preferred, but not mandatory.

• 3-5 years of experience in a high-pressure customer service environment.

• Familiarity with manufacturing customer service processes, including order management and issue resolution.

• Proficiency in Microsoft Office Suite, including Word and Excel.

• Strong communication skills, both written and verbal, with excellent interpersonal abilities.

• Demonstrated problem-solving skills and attention to detail.

• Ability to work collaboratively in a team environment and independently when needed.

• Experience with Lean Process Improvement principles or similar methodologies is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .