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Description We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. This long-term contract position offers an excellent opportunity to engage directly with customers, manage orders, and contribute to team success. The role combines administrative tasks, customer interaction, and problem-solving in a hybrid work environment.

Responsibilities:

• Handle the creation and maintenance of customer accounts with precision and efficiency.

• Process customer orders and ensure timely updates on order and shipment statuses.

• Monitor consumer loyalty programs and address any related inquiries.

• Coordinate promotional and training product requests.

• Accurately record and manage business transactions using NetSuite, Salesforce, and other internal systems.

• Collect and document key customer information to enhance service delivery.

• Collaborate with the team to meet departmental goals and objectives.

• Provide assistance on special projects as assigned by management.

• Respond to inbound and outbound calls and emails to address customer needs.

• Schedule appointments and ensure adherence to timelines. Requirements • Minimum of two years of experience in a customer service role, preferably in a call center environment.

• Strong critical thinking skills with the ability to analyze and solve problems effectively.

• Excellent interpersonal skills, including social perceptiveness and understanding customer needs.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

• Familiarity with CRM tools such as NetSuite and Salesforce is highly desirable.

• Ability to type at least 40 words per minute with accuracy.

• Strong organizational skills and attention to detail.

• Demonstrated ability to handle multiple tasks and prioritize effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .