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The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work.

The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently.

Effective time management, analytical thinking, organizational skills, strong documentation and the ability to communicate effectively will lead to success in this role and within the team. Also the intern will need to have an analytical way of thinking and the ability to explain technical concepts to non-technical users.

1. Compliance & Quality Assurance

+ Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System.

+ Understand BioMerieux’s technical and scientific mission, ensuring alignment with business and system processes.

2. Documentation

+ Gather and document business and technical details, prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.).

+ Ensure all documentation aligns with change control and configuration management standards.

3. Process Analysis & Improvement

+ Analyze current business processes and identify areas for improvement.

+ Construct recommendations and strategic plans based on business needs and data insights.

4. Software Support

+ Partner with business users to gain an understanding of their use of various software applications.

+ Work with other third-party software Business Analysts and Project Managers on various applications.

5. Quality Assurance

+ Identify, document and update system incidents, working with vendors and users to resolve issues.

6. Stakeholder Communication & Customer Service

+ Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs).

+ Facilitate cross-functional communication with various business and technical users.

+ Support user adoption efforts related to software applications and business processes.

7. Data Analysis & Reporting

+ Assist in analyzing data trends and provide reports to support decision-making.

+ Support data validation and integrity efforts within business applications.

8. Professional Development & Continuous Learning

+ Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies.

+ Stay informed of best practices in business analysis and software development methodologies.

9. Other Duties as Assigned

+ Take on additional responsibilities as required to support business and team objectives.

Minimum Requirements:

+ HS Diploma/GED required with 2+ years of college courses.

+ Pursuing a bachelor or Masters degree in Information Technology, Information Systems, Engineering, or Computer Science is preferred, previous internship experience is preferred.

Knowledge and Skills:

+ Awareness of Software Support best practices.

+ Write and maintain system documentation.

+ Ensure adherence to the software management process.

+ Basic understanding of Software Development Lifecycle (SDLC) methodology and processes

+ Basic understanding and experience using ServiceNow and/or another ticketing systems.

+ Leadership: Manage relationship between business and technical users.

+ Prioritization: Ability to manage requests from different stakeholder groups and the ability to determine what work needs to be done.

+ Communication: Ability to convey software support details to users and the provide various written documentation.

+ Empathy: Understand user needs and priorities.