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Position Title:Assistant Director Financial Aid

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience

Preferred Qualifications:Master’s degree.

NASFAA credentials in multiple topic areas.

Experience managing and reconciling federal and state financial aid programs (e.g., Workday Student, COD, NSLDS).

Supervisory experience in a financial aid or higher education setting.

Knowledge of federal Title IV regulations, including Return of Title IV Funds and SAP.

Experience with NCAA athletic aid compliance and scholarship coordination.

Leadership experience managing a functional team or unit with budgeting responsibilities.

Experience tracking and using KPIs or service metrics to improve operations.

Familiarity with financial aid policies, systems, and processes

Job Description:

The Assistant Director Financial Aid leads the Funds Management Unit within the Office of Student Financial Aid (OSFA), overseeing daily operations and long-term planning for multiple functional teams. This role ensures compliance with federal, state, institutional, and NCAA regulations, manages aid awarding and reconciliation, and provides strategic oversight of fund management processes. The position also supervises staff, supports enrollment goals, and represents OSFA on institutional committees, sharing key updates with leadership and team members.

Key Responsibilities

+ Set team directives and align work with the subdivision’s strategic plan.

+ Build strong, effective teams that apply diverse skills to achieve common goals.

+ Maintain team staffing plans and collaborate with HR and unit leaders on workforce strategies.

+ Exercise full supervisory responsibilities, including hiring, coaching, and performance management.

+ Conduct regular performance check-ins, annual reviews, and team meetings.

+ Ensure team accountability, high engagement, and alignment with ISU Principles of Community.

+ Manage team projects, budget planning, and resource allocation.

+ Develop and track performance metrics, KPIs, and service levels for assigned teams.

+ Oversee origination, disbursement, and reconciliation of federal/state aid programs using systems such as Workday, COD, NSLDS, and ICAPS.

+ Train and onboard staff in state and federal aid regulations.

+ Supervise Return of Title IV Funds processes and ensure timely resolution of aid-related holds and overawards.

+ Ensure proper management of OSFA fund management policies and procedures.

+ Supervise staff responsible for athletic aid compliance and oversee NCAA Athletics Aid reporting.

+ Attend monthly athletic compliance meetings and possibly annual NCAA training.

+ Ensure cross-training within the Funds Management team to support athletic aid responsibilities.

+ Provide student and family counseling related to financial aid processes, virtually or in-person.

About the Office of Student Financial Aid

The Office of Student Financial Aid at Iowa State University is committed to empowering over 85% of undergraduate students through the administration of more than $400 million in financial assistance annually. As a unit within the Division of Academic Affairs, our team helps students and their families understand, apply for, and manage financial aid throughout their academic journey. We are driven by values of student success, innovation, collaboration, and respect. Our supportive work environment emphasizes personal and professional growth, with opportunities for training, development, and meaningful contributions to the university’s mission. Join us in making college more accessible and affordable for Iowa State students.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Example of Duties• Manages one or more areas within financial aid requiring specialized knowledge.• Ensures federal, state, university, and other regulatory body expectations are met.• Administers a budget.• Supervises employees.• May assist students and families.• May perform specialized work related to an area of financial aid.Level Guidelines• Aware of key annual objectives of department or work unit• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports• Focus on ISU’s mission and meeting department or work unit goals• Supervises a small department or work team• Often is a working supervisor with direct, previous experience performing work of those supervised• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management• Requests approval for financial actions beyond a limited scope per policy

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS809

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: June 19, 2025

Posting Close Date:July 31, 2025

Job Requisition Number:R17272

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.