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Department/Unit:

HBD - Medicine Pulomonary

Work Shift:

Day (United States of America)

Salary Range:

$47,921.64 - $71,882.46

The Pulmonary Administrative Coordinator plays a key role in supporting daily operations of the pulmonary office. This position acts as the right hand to the Practice Coordinator and helps ensure seamless administrative and patient care processes across the department.

Essential Duties and Responsibilities

+ Serve as backup support for clerical staff during absences or high-volume periods to ensure smooth daily operations

+ Act as a liaison between staff and Practice Coordinator, helping to escalate issues and support team coordination

+ Monitor and assist with workqueues and follow up on outstanding tasks

+ Provide basic Epic troubleshooting support to staff and escalate technical issues as needed

+ Assist with prior authorization submission for procedures and communicate with insurance companies as needed

+ Support daily office needs including, scheduling, faxing, phone cover, and provider support

+ Maintain knowledge of department workflows to help train new hires

+ Collaborate with providers, nurses, and administrative team members to ensure continuity of care and efficient patient throughput

+ Help identify and facilitate workflow improvements to support département goals and improve patient experiences

+ Requires strong multi-tasking capabilities

+ Requires adherence to strict confidentiality guidelines

Qualifications

+ Associate's Degree - required

+ Prior experience in customer service.- preferred

+ Working knowledge of computer-based applications and strong PC/ keyboard skills.

+ Knowledge of medical terminology.

+ Strong attention to detail and demonstrated ability to use sound judgment in decision making.

+ Excellent organizational skills with demonstrated time management skills.

+ Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.

+ Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.

+ Ability to work well independently as well as within a team unit.

Thank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.