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General information

**Ref #** 20219

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

As a coordinator III, you will be responsible for monitoring the lobbies and programs that support Ally’s security program. You will serve as primary contact for issues that a coordinator II may need assistance by leveraging your knowledge in troubleshooting and critical thinking. You will provide guidance, direction, and training as needed to the coordinators. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization.

The Work Itself

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* Provide leadership, training, and technical guidance to coordinators.

* Demonstrated capability to learn and develop new techniques to help the team.

* Excellent problem-solving skills with a strong attention to detail.

* Provides second and third level support to associates and coordinators and analysis during and after an incident.

* Maintain safety and security of the associates, visitors, and guests.

* Coordinate with all lines of business on event planning to include visitor management, access into the building, and any deliveries.

* Ensure high profile visitors are processed quickly, communicated to executive protection, and delivered to their destination.

* Propose solutions to assist in reducing/avoid/ service interruptions.

* A strong customer/client focus with ability to manage expectations while providing exceptional customer service.

* Oversee the monthly inventory including visitor, vendor, and the "Go" bags.

* Oversee monthly duress testing and the testing of the Emergency Notification Dashboard.

* Analyzes signals coming from various tools such as access control, threat and monitoring, video, and real time tracking of incidents that could impact the organization.

* Assist first responder entry and exit during life safety events.

* Oversight of activities in the lobby and second floor to help ensure a professional work environment.

* Auditing facilities to ensure they are consistent with Ally Enterprise Policy.

* All other duties as assigned.

The Skills You Bring

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* Associate's Degree or equivalent work experience in the Physical Security field a plus.

* 2+ years of professional experience a plus.

* Must work well within a team environment and be able to provide feedback to others.

* Excellent customer service skills a plus.

* Ability to interact with personnel at all levels across the organization and to comprehend business imperatives a plus.

* Advanced knowledge of security and emergency protocols a plus.

* Assist in the response of emergency incidents a plus.

* Ability to work off-hours, night, weekends, and holidays.

* Ability to travel.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 49920

**Experienced:** 55120

**Expert:** 60320

Incentive Compensation: This position is eligible to participate in our annual incentive plan