• Program Quality Liaison

    Lifetime Assistance, Inc. (NY)


    NY, USA | Hourly | 27.00-30.00 per hour | Full Time

     

    Program Quality Liaison 📍 On-site | 465 Paul Road, Rochester, NY 14624 🕐 Full Time | Monday-Friday 💼 Department: Workforce Management 💰 Pay Range: $27-$30/hour 🧭 Reports to: Director of Strategy & Innovation for Programs

     

    Make a Real Impact-Every Day.

     

    Are you passionate about people, purpose, and performance? At Lifetime Assistance, we believe quality programs start with intentional design and smart operations. As a Program Quality Liaison, you'll be the bridge between data and action-supporting safety, compliance, and continuous improvement across all our services.

     

    This is more than a desk job. It's a chance to turn insight into impact and ensure the people we support receive the highest standard of care.

    What You'll Do: 🔍 Incident & Risk Management

    + Track, document, and analyze program incidents

    + Identify trends and recommend solutions to reduce risk

    + Support immediate safety actions and long-term fixes

    • Audit Prep & Compliance

    + Coordinate documentation for audits and follow-up plans

    + Ensure corrective actions are completed on time

    + Keep teams informed and supported before, during, and after reviews

    • EHR Oversight

    + Monitor Electronic Health Record (EHR) entries for quality and accuracy

    + Provide feedback, coaching, and resources to staff

    + Help teams improve documentation and stay aligned with policy

    • Data-Driven Insights

    + Build reports that turn numbers into narratives-supporting smart decision-making

    + Monitor key metrics (fire drills, financials, compliance grids, etc.)

    + Present findings clearly to stakeholders and teams

    • Cross-Team Collaboration

    + Act as the go-to resource for compliance communication and updates

    + Join agency committees (Incident Review, Human Rights) and help spot trends

    + Use IRMA dashboards to track incidents and support proactive planning

    • Quality Improvement

    + Identify and implement smarter processes

    + Lead debriefs and coach teams to reduce risk and boost accountability

    + Promote a culture of learning, safety, and growth

    What You Bring:

    + Experience: 2+ years in quality, compliance, or operations (Human Services/Healthcare a plus)

    + Education: Bachelor's in Human Services or related field preferred; Associate degree with 4+ years experience accepted

    + Skills:

    + Strong data analysis and reporting abilities

    + Clear, professional communication-even with tough topics

    + Comfortable using EHR systems and data dashboards

    + Able to collaborate and coach across all levels of the organization

    + Bonus if you have: IRMA or OPWDD experience, risk management background

    Why You'll Love It Here:

    • Mission-Driven Work - Help people with developmental disabilities live safer, fuller lives 📈 Room to Grow - Ongoing training, leadership development, and career advancement 🤝 Team Vibes - Join a collaborative, caring, and forward-thinking team 💡 Big-Picture Thinking - Use data, strategy, and systems to make real change

     

    Ready to turn your passion for people and quality into a meaningful career? Apply today and help us build stronger programs-and stronger lives-at Lifetime Assistance.