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**Location:** 360 Industrial Rd, San Carlos, CA 94070

Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment.

We're proud to be part of San Carlos' rich history—from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing veterinary medicine.

At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities enrich our collective mission. Whether administering compassionate care or pioneering new advancements in veterinary medicine, our diverse team stands at the forefront of excellence. Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's embark on a journey where every pet receives the utmost care and attention they deserve.

Why We Need You

As the Outpatient Coordinator, you’ll serve as the primary point of contact for clients during their pet’s visit. You’ll guide them through the appointment process from start to finish, ensuring a smooth, informed, and supportive experience. You’ll also work closely with our medical team, gaining valuable exposure to veterinary medicine and playing a key part in the coordination of patient care. The Outpatient Coordinator is the pivot around which the hospital operates and is responsible for:

• Welcome and support clients throughout their visit.

• Act as the liaison between clients and the medical team.

• Assist with scheduling, check-ins, follow-ups, and client communications.

• Ensure timely flow of outpatient appointments

• Support doctors and technicians during exams and treatments, as appropriate.

• Maintain accurate records and provide updates to clients in a compassionate, professional manner.

• Continuously build your knowledge of veterinary medicine through on-the-job learning.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Essential Functions

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Ensure clients are moved efficiently through check-in, exam, treatment, and checkout.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

Qualifications

• At least one year of proven past experience helping customers.

• High School Diploma/GED or equivalent.

• Excellent listening and communication skills.

• Compassion for pets and people—as well as awareness and understanding of others’ reactions.

• Proven decision-making skills to choose the most appropriate course of action.

• The ability to integrate new information into problem-solving.

• Proficiency in Microsoft Office.

• Willingness to work non-traditional hours, including nights, weekends and holidays.

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay 21-23/hr depending on experience

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com