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_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW

As the **Service Delivery Transportation Supervisor** , you will lead a dynamic team of employee drivers and over 150 dedicated volunteers across two states—based in **Boise, Idaho** , with oversight of operations in **Montana** . This critical leadership role requires someone who thrives in coordinating complex logistics and navigating diverse groups and communication styles. You will be responsible for scheduling and dispatching blood pick-up and delivery routes, ensuring the safe and timely transport of lifesaving products across regions.

In this role, you will manage both in-person and remote team members, perform cost analysis to optimize transportation efficiency, and maintain compliance with operational standards. You’ll play a vital part in supporting the Red Cross mission through strategic planning, strong people leadership, and a passion for service.

_WHERE YOUR CAREER IS A FORCE GOOD:_

_Key Responsibilities:_

+ Responsible for the supervision and coordination of schedule deliveries and shuttles including empty box pickups utilizing vendors/volunteers and ARC paid couriers based on the most economical and cost-effective means. Coordinate pickups of collected products (time-sensitive and non-time sensitive) from mobiles, fixed sites and staging sites utilizing the most economical and cost-effective means.

+ Responsible for volunteer/staff training and certification of competency. Help in onboarding of new volunteer/staff. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.

+ Make proactive adjustments to routes on an as needed basis due to inclement weather, major traffic issues, and special events, etc.

+ Monitor volunteer engagement and work with Volunteer Services to increase volunteer recruitment. Participate in planning of local recognition events.

+ Interact with customers to provide updates on deliveries. Monitor Connect and the Transportation Management System (TMS) to provide tracking of shipments to customers.

+ Perform invoice monitoring, reconciliation, and timely payment of all bills. Maintain good communication and follow up with the Vendor.

+ Work with service delivery management group and contracting as needed.

+ Evaluate and ensure the proper vehicle needs are being met for the site and coordinate the request with the Fleet Coordinator. Work with Fleet for vehicle needs.

+ On-call may be required.

Pay Information** **_:_

_The salary for this position is $_** **63504.00

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

_Shift: Typically a Monday through Friday day shift; but will need to be available as business needs arise, and will share on-call duties with the Transportation Specialist._

_WHAT YOU NEED TO SUCCEED:_

+ Minimum 3 years of related experience or equivalent combination of education and related experience required.

+ 1 year of lead or supervisory experience.

+ A valid driver's license and clean DMV record is required.

+ Must be computer proficient, technology savvy,

+ Good communication and interpersonal skills.

+ Previous experience with messenger service or trucking company is desirable.

+ Must have effective communication and customer service skills and the ability to interact with diverse customers (internal and external) is required.  Ability to work on a team and independently.

+ Travel: May be required if the position is multi-regional

+ The combination of a candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

_The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list. _

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

+ Medical, Dental Vision plans

+ Health Spending Accounts & Flexible Spending Accounts

+ PTO: Starting at 15 days a year; based on type of job and tenure

+ Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

+ 401K with up to 6% match

+ Paid Family Leave

+ Employee Assistance

+ Disability and Insurance: Short + Long Term

+ Service Awards and recognition

_Apply now! Joining our team will provide you with the opportunity to_

_make your career a force for good!_

_The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

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_Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws._

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)