• Director of Guest Services

    The Salvation Army (Lexington, KY)


    Overview

     

    Department:Guest Services

     

    Status:Exempt

     

    Schedule:Full Time, Monday - Friday 8:00am-4:30pm, 40 hours per week

     

    Benefits:Paid holidays, vacation, sick, personal time, medical/dental/vision/hearing, life insurance, pension/403(b), STD/LTD, and others

     

    Job Function:Manage the day-to-day operations and overall administration of the Hanger Emergency Lodge and Way House, including all related program areas such as the UK Salvation Army Clinic, resident case management, and food service delivery. Design and execute programs that support residents in achieving self-sufficiency and securing long-term housing. All services and programs must align with The Salvation Army’s policies, procedures, and guiding philosophy. Due to the 24/7 nature of the facility, this position requires ongoing on-call availability.

    Responsibilities

    1

     

    Enforce rules, regulations, and policies as outlined in the Hanger Lodge Handbook.

     

    2

     

    Responsible for the scheduling and supervision of Hanger Lodge staff. Monitor time sheets. Conduct regular staff and resident meetings.

     

    3

     

    Maintain daily service statistics.

     

    4

     

    Oversee volunteers and community service workers

     

    5

     

    Properly maintain the cleanliness of the building, monitor chore assignments for all residents. Submit work orders when necessary for additional supplies and repairs.

     

    6

     

    Provide timely input to Lead Case Worker about activities and or concerns related to residents.

     

    7

     

    Attend community and coordinating agency meetings

     

    8

     

    Participate in community activities to promote shelter programs

     

    9

     

    Provide activities for residents such as birthday parties, movie nights, etc.

     

    10

     

    Oversee menus for resident meals and special events. Purchase/order food supplies when needed.

     

    11

     

    Work with case workers to obtain needed items for residents and distribute supplies to them.

     

    12

     

    Give tours to clients, donors, and vendors as needed.

     

    13

     

    Provide workshops and information sessions for residents

     

    14

     

    Provide other services as required for the efficient functioning of the Salvation Army

     

    15

     

    Attend training sessions as required

    Qualifications

    1

     

    Bachelor’s degree or higher preferred. High school diploma or GED equivalent required

     

    2

     

    Minimum of 3 years’ experience in supervising and working in a shelter environment

     

    3

     

    Certified in first aid and CPR

     

    4

     

    Excellent written and oral communication skills

     

    5

     

    Experience with Microsoft office applications

     

    6

     

    Must be sensitive to topics surrounding families, children, cultural diversity, and homelessness. Must be able to assist people and aid in a calm and courteous manner.

     

    7

     

    A passion for the Salvation Army’s mission.

     

    The Salvation Army’s Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.

     

    Job LocationsUS-KY-Lexington

     

    Job ID 2025-14258

     

    Category Social Services

     

    Type Regular Full-Time