"Alerted.org

Job Title: Service Engineer

Job Description

The IT Service Engineer role involves supporting hardware devices, applications, and systems integral to the company's solutions. It encompasses implementation support, guidance for field support technicians, and managing solution connectivity, functionality, and performance. This position requires expertise in incident, problem, change, and release management lifecycles, utilizing best practices and company standards.

Responsibilities

+ Maintain hardware and software solutions in high-availability and production environments.

+ Diagnose and resolve system, performance, and data issues.

+ Coordinate service activities with other teams and technical resources.

+ Identify and address situations requiring urgent attention.

+ Troubleshoot performance issues.

+ Manage spare parts inventories for hardware solutions.

+ Perform electrical or mechanical installation support and repairs of hardware and peripheral components.

+ Introduce new servicing tools to monitor and troubleshoot applications.

+ Provide assistance to field technicians by answering technical queries.

+ Perform and develop monitoring activities.

+ Analyze recurring and intermittent problems.

+ Adhere to best practices.

+ Mentor and guide junior employees.

+ Provide clear and accessible technical information to senior management.

Required Skills

+ Experience with camera and vision systems.

+ Experience in an agile environment.

+ Knowledge of ELK systems (Splunk, DataDog, etc.).

+ Strong communication skills.

+ Hands-on mechanical experience.

+ Desire to learn and adapt.

Preferred Skills & Qualifications

+ Associates or Bachelor's degree is highly preferred.

+ Proficiency in Python.

Work Environment

The position offers a hybrid schedule with three days in the office and two days remote. The role may require starting at 10 AM on some days to assist with California clients, ensuring an 8-hour workday.

Pay and Benefits

The pay range for this position is $100000.00 - $120000.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Springfield,VA.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.