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Health Care Representative (Call Center) – Onsite | San Diego, CA 92123

Pay Rate: $21–$23/hr (based on experience)

Start Date: September 1, 2025

Job Type: Contract-to-Hire (13-week contract with extensions; typically converts to permanent after 1 year)

Schedule: Monday–Friday, 8:00 AM–6:00 PM PST

Flexibility Required: Occasional after-hours support (6–8 PM), weekends, and 2–3 holidays per year

Note: While there may be an opportunity for remote work after successful completion of training, candidates must be fully committed to onsite work. Remote eligibility requires a private workstation, reliable internet, and a distraction-free environment.

Position Overview

We are seeking a compassionate and detail-oriented Health Care Representative to join our call center team. This role is critical in supporting patients with their health plan needs, including Medicare redetermination, eligibility inquiries, and benefit explanations. You’ll be the first point of contact for patients, helping them navigate their coverage and ensuring a positive experience.

Key Responsibilities

+ Handle high-volume inbound and outbound calls (60–80 calls/day)

+ Assist patients with benefit inquiries, eligibility, and application support

+ Collect co-pays and explain coverage details

+ Troubleshoot issues and provide empathetic, solution-focused service

+ Maintain compliance with HIPAA and Medicare regulations

+ Use multi-line phone systems and internal tools to manage patient interactions

+ Deliver service aligned with “The Sharp Experience” – caring, kind, and supportive

Qualifications

+ High School Diploma or GED (required)

+ Minimum 1 year of recent call center experience (healthcare preferred)

+ Experience in a healthcare call center environment is highly desirable

+ Strong multitasking and communication skills

+ Familiarity with HIPAA, Medicare, and multi-line phone systems

+ Must be career-oriented and eager to grow within the organization

+ No time off permitted during the first 13 weeks of training

Additional Notes

+ Training is 13 weeks and must be completed onsite

+ After training, remote work may be considered based on performance and business needs

+ Candidates must be fully committed to onsite work due to the evolving nature of the role

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Jul 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.