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Description

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.

This temp role was created to support the local Deskside teams, so they can focus on the ramp up of Mobile Device enrollments. Due to the sensitive and personal nature of the mobile enrollments, the additional resource will help with other tickets to free up local teams to support the project.

Candidate profile:

• Bachelor’s degree or equivalent experience.

• At least 2 years of experience providing direct support for Windows-based computers, VoIP phone solutions, smartphones, MS Office and Remote Access technologies.

• VERY strong preference for candidates with law firm and ServiceNow experience. If candidates have both, please submit them as they will be able to hit the ground running.

• Must be comfortable with repetitive tasks, following established procedures and checklists.

• Must have excellent client service and strong communication skills.

Summary:

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.

Duties and Responsibilities:

• Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.

• Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.

• Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.

• Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.

• Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.

• Assist with projects such hardware or software upgrades, office moves and special events.

• Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.

• Document and maintain user request and incident records in IT Service Management System.

• Perform other duties as required.

Qualifications:

Education and/or Experience:

Required:

• Bachelor’s degree or equivalent work experience

• A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:

o Experience supporting Windows-based computers, including Microsoft Windows 10

o Experience supporting VoIP Telephony solutions

o Experience with enterprise imaging solutions for Windows-based computers

o Experience supporting Smartphones, e.g., iPhone, Android

o Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred:

• Law Firm or Professional Services experience

• A+, ITIL and Microsoft Office Application certifications

• Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills

• Strong attention to detail

• Good judgment

• Strong interpersonal communication skills

• Strong analytical and problem-solving skills

• Able to work harmoniously and effectively with others

• Able to preserve confidentiality and exercise discretion

• Able to work under pressure

• Able to manage multiple projects with competing deadlines and priorities

Skills

Intune, Windows, mobile devices, MS Office, Executive support, iManage, Blackberry Work, ServiceNow

Top Skills Details

Intune, Windows, mobile devices, MS Office, Executive support

Additional Skills & Qualifications

Candidates must have excellent communication and customer service skills.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $33.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Jul 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.