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Kornerstone, a subsidiary of Garff Enterprises, Inc., is a rapidly growing automotive consulting & administrative services firm. We provide aftermarket products and services to car dealerships nationwide. We are looking for a detail-oriented and methodical Service Contract Claims Administrator who will continue our legacy of exceptional service for clients in a fast-paced environment.

Required Skills:

+ Automotive repair knowledge (general to excellent)

+ Superior phone, communication, and customer relation skills, including conflict resolution

+ Problem-solving, both independent and collaborative

+ Computer proficiency. Reynolds and Reynolds and/or Tekion experience is a plus

+ Organizational skills and the ability to prioritize multiple tasks

+ Complete honesty and integrity

*Spanish-speaking ability is a BIG plus!

Job Description:

The Service Contract Claims Administrator will perform the following:

+ Claims processing and service contract support (primary)

+ Receive, organize, and review service contract claims

+ Approve payments for network and non-network claims

+ Phone support (primary)

+ Receive and process phone calls, faxes, and emails from repair shops, contract holders, accounting offices, F&I offices

+ Handle customer complaints and other inquiries

+ Reporting and analysis (secondary)

+ Report monthly claims data to appropriate departments

+ Analyze claims data for trends and controls

+ Participate in underwriting for contract pricing as needed

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