• Loss Specialist

    TEKsystems (Schaumburg, IL)


    Job Description: FNOL Specialist

     

    The FNOL (First Notice of Loss) Specialist plays a critical role in the initial intake and processing of commercial motor vehicle loss reports. This position is approximately 60% customer email communication and 40% data entry and claims case management.

    Key Responsibilities

    + Serve as the first point of contact for incoming CM loss reports, ensuring accuracy, completeness, and compliance with client-specific data requirements.

    + Communicate professionally via email with both external customers and internal teams to gather and clarify information.

    + Review and edit loss report folders to assess subrogation potential and apply standardized coding based on client parameters.

    + Resolve data discrepancies by contacting secondary drivers, fleet representatives, or using alternative data sources.

    + Set up and manage “letter control” and diary follow-ups for the Subrogation Team.

    + Ensure timely client and carrier notifications of FNOL within a 24-hour benchmark.

    + Provide daily operational support to the Subrogation Team.

    + Assist with overflow from the Collision Management loss report lines as needed.

    + Perform additional duties as assigned.

    Required Skills & Qualifications

    + Minimum of 2 years of corporate experience in customer service and data entry.

    + Proven experience in customer communication, particularly via email.

    + Proficiency with computers and Microsoft Outlook.

    + Strong verbal and written communication skills.

    + High attention to detail and accuracy.

    Preferred Qualifications

    + 2 years of experience in the auto insurance industry.

    + Prior experience in claims processing.

    + Familiarity with Lotus Notes.

    Soft Skills

    + Excellent customer service and interpersonal skills.

    + Strong grammar and written communication.

    + Highly meticulous and detail-oriented.

    + Collaborative and team-oriented.

    Experience Level

    + Entry Level

    Pay and Benefits

    The pay range for this position is $19.00 - $19.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Schaumburg,IL.

     

    Application Deadline

     

    This position is anticipated to close on Aug 4, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.