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Description

Position Summary:

We are seeking a detail-oriented and reliable eCommerce Personalization & Merchandising Contractor to support our growing personalization and co-branded marketing efforts on their online commerce platform. This temporary role will play a key part in manually setting up personalized offers and customer segments using backend tools, creating product collections and brand-centric landing pages, and ensuring a seamless and targeted customer experience while they work toward automation.

This role will work closely with our Shopper Marketing team, Online Merchandising team, Customer Care team and serve as an operational bridge between offer strategy and execution.

The role will be split between 2 focus areas.

Personalization & Offer Execution (Approx. 60–70%)

--> This is a large part of the role, but it is very structured, will just need to learn the process.

Upload customer segments and build digital offers using Instacart Partner Platform (IPP)

Coordinate with the personalization and CRM teams to ensure accurate targeting

QA offers and troubleshoot issues related to offer redemption

Respond to customer care escalations related to digital offers

Maintain templates and documentation for recurring offer types

Site Merchandising & Page Building (Approx. 30–40%)

This part of the job will have a little bit more flexibility/creativity and require more collaboration.

Build and manage product collection pages and branded landing pages

Collaborate with the shopper marketing team to receive assets and SKU lists

Validate product data using internal tools (e.g., WebFresh)

Upload creative assets and configure page layouts using IPP

Follow brand guidelines and wireframes for page design

Tools & Platforms in the environment:

Instacart Partner Platform (IPP)

Asana (workflow management)

SFTP Drive (file transfer)

WebFresh (internal SKU validation tool)

Excel (for wireframing and data handling)

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Key Responsibilities:

• Execute personalized customer offers on a weekly basis using internal backend tools based on provided customer lists.

• Partner with Shopper Marketing team to identify required assets and product lists based on pre-established marketing plans and templates

• Create product collections landing pages that include creative elements as well as product features in partnership with the eCommerce Merchandising Specialist

• Ensure accuracy and completeness by matching each offer to the appropriate customer segment.

• Investigate and resolve personalization-related customer service tickets, including issues with segmentation inclusion and offer triggering.

• Partner with the eCommerce Merchandising Specialist to follow established processes for both Merchandising and Offer execution best practices.

• Conduct QA checks to verify proper offer deployment and troubleshoot any setup issues.

• Track and document issues or inefficiencies to inform future automation and process improvements.

• Communicate cross-functionally with teams including personalization, online merchandising, customer service, brand & creative teams and technical support.

• Perform other duties as assigned to support the personalization and eCommerce/Web team

Required Skills & Experience:

Technical & Operational Skills

• Experience with eCommerce platforms and backend content or promotion management tools (e.g., Salesforce Commerce Cloud, Shopify Plus, Magento, Storefront Pro, or custom CMS).

• Comfortable working with spreadsheets (Excel/Google Sheets) for customer segmentation and data validation.

• Basic understanding of personalization or segmentation strategies, such as dynamic offers or audience targeting.

• Strong QA skills with attention to detail and a methodical approach to troubleshooting and testing.

Process & Execution

• Experience executing digital marketing or merchandising campaigns, especially involving promotions, offers, or customer lists.

• Ability to follow and document detailed operational processes with consistency and accuracy.

• Familiarity with ticketing systems (e.g., Zendesk, Jira, Service Now) to track and resolve support issues.

Cross-Functional Effectiveness

• Strong communication skills to work cross-functionally with merchandising, customer service, and technical teams.

• Proactive problem-solving and ability to escalate issues appropriately.

• Ability to work independently with minimal supervision in a fast-paced, detail-sensitive environment.

Skills

E-commerce, coordination, Site merchandising, data entry, instacart, asana, promotions, Data

Top Skills Details

E-commerce, coordination, Site merchandising, data entry

Additional Skills & Qualifications

Nice to have's:

Some understanding of product SKUs, catalogs, etc.

Experience/familiarity working with CSV files

Exp with Instacart Partner Platform

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.