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About the job

• This is an opportunity to join TEKsystems’ client - one of the world’s preeminent specialty risk underwriting organizations.

• Designed as a modern-era company operating through an ecosystem of interconnected global

• operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourishes in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way.

• The client’s way of work guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric, Risk Centric and Technology Centric strategies

Position Overview

• The Vice President, US Service Management is a pivotal role reporting directly to the Senior Vice

• President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the US region.

• In collaboration with the US CIO Delivery Teams, the Vice President, US Service Management aligns service management practices with business objectives, embedding service requirements throughout the technology lifecycle, from planning and design to implementation and

support.

• This role also involves working with SD&T and Change Management functions to ensure seamless transitions from delivery to operations.

• Contributing to the overall IT service management strategy, the Vice President, US Service

• Management works with senior leaders to drive continuous improvement and foster a culture of service excellence. Strong analytical skills are essential for assessing complex service management requirements and developing effective solutions.

• A proactive approach to problem-solving is required to minimize service disruptions and maximize stakeholder

satisfaction.

• Building and maintaining strong relationships with key stakeholders, including senior executives, project managers, and technical teams, is crucial.

• The ability to communicate complex service management concepts to diverse audiences is essential, including delivering compelling presentations and reports that clearly articulate the value and impact of service management initiatives.

Responsibilities

• Act as the strategic interface between the US CIO Delivery and IT Service Management Teams, aligning Service strategy to support business outcomes.

• Working in collaboration with US CIO Leadership Team, document the Service Roadmap for new and changing technology platforms, ensuring that Service Design, Change and Transition are appropriately engaged throughout the delivery lifecycle.

• When required, perform the role of the Major Incident Manager in alignment with Processes and Procedures.

• Own and drive the Problem Management practice, coaching stakeholders through the process to ensure that problem tasks are completed in a timely manner to establish root cause and prevent re-occurrence.

• Acting as a Senior escalation point within the ITSM Function for US Business and IT Colleagues.

• Organize, manage and deliver internal Service Reviews, working with the CIO leadership team to measure, report and improve service across all

dimensions.

• Provide ITSM leadership and coaching for colleagues and stakeholders across the US ITSM and CIO functions.

• Act as a delegate in meetings for the SVP – IT Service Management where required.

• Measure, Report, Review and Improve existing Service Metrics, aligning insights with overall user experience with a drive to introduce or adapt KPIs to improve the overall Service Delivery.

Requirements

• 15+ Years in the Technology industry, ideally from an insurance background with significant experience of operating within a Service Management

organization at a leadership level.

• 5+ years Management and Leadership experience.

• Experience working in a Global organization with stakeholders across multiple time zones.

• Willingness to travel domestically and internationally as reasonably requested.

• Experience using Service Now, and more specifically familiar with how to produce reports, develop dashboards and provide metric insights.

• Strong ITSM Change Management skills, with an understanding of Change Management principles.

• ITIL V3 / V4 qualified to a minimum foundation level.

• Experience in managing continual improvement initiatives and service improvement plans.

• Strong stakeholder management skills with an ability to influence decision making across IT and the business.

• Ability to translate strategic plans into actionable, valuable delivery streams. Aligning priorities to business and technology objectives.

• Formal reporting experience to an executive level.

TOOLS: ServiceNow PRO, NexThink, Office 365 - Word, Excel, PowerPoint, SharePoint, MS Teams, etc.

Pay and Benefits

The pay range for this position is $60.00 - $115.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hoboken,NJ.

Application Deadline

This position is anticipated to close on Aug 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.