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Maintenance Supervisor II

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Maintenance Supervisor II

Salary

$50,624.05 - $58,217.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13279

Department

General Services

Division

Facility Maintenance

Opening Date

07/22/2025

Closing Date

8/5/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

General Services Facilities Maintenance Division is responsible for the repair and maintenance of over 250 city government facilities including: City Hall, Public Safety Building (Jail), Norfolk Consolidated Courts Complex, entertainment venues such as the Scope Arena, Chrysler Hall, Attucks Theater, the Virginia Zoo; a cruise terminal, all police and fire stations, recreation centers; pools and numerous city office buildings. The Division is staffed with 96 employees responsible for carpentry, plumbing, electrical, painting, HVAC, elevators, roofing, moves and relocations of city employees, finance, and administrative functions.

The Facility Maintenance Division is seeking a dedicated and experienced Maintenance Supervisor II to oversee the daily operations of the Carpentry Shop, Locksmith Shop, and Sign & Fence Shop. This position is responsible for planning, assigning, and directing work activities, supervising a team of skilled employees, and managing external contractors to ensure timely and high-quality maintenance and repair services. Under the direct supervision of the Chief Operating Engineer, the Maintenance Supervisor II will ensure that operational goals and service expectations are consistently met or exceeded, contributing to a safe, secure, and functional environment for all facilities.

Essential Functions

Essential functions include, but are not limited to:

Manages the daily operations of the carpentry shop:

+ Utilizes a work order system to assign, monitor, and ensure work orders are addressed and closed in a timely manner

+ Implements preventative maintenance (PM) programs and schedules

+ Performs inspections and prepares reports

+ Responds to building emergencies

+ Makes decisions to repair or replace failed components based on knowledge of buildings

+ Allocates resources and manpower by adhering to City’s Finance/Procurement procedures

+ Tracks expenses of shop to ensure staying within allocated budget

+ Assists with writing and administering contracts

+ Oversees small tool inventory

+ Ensures that vehicles are kept up to date on preventative maintenance

+ Leads team in preparing for and responding to weather emergencies by checking supplies, reviewing personnel assignments, preparing buildings, assessing damage, and making needed repairs being sure to follow emergency related protocol

Supervises employees:

+ Approves payable time and makes corrections to timesheets when necessary

+ Manages leave requests by ensuring the leave will not negatively impact or disrupt carpentry work or productivity

+ Monitors employee leave accrual and ensures they are provided opportunities to utilize the leave

+ Completes yearly performance reviews

+ Supplies guidance, training, counseling and feedback in areas where improvement is needed

+ Provides Chief Operating Engineer with input concerning corrective action when needed

+ Ensures employees are compliant with required training

+ Follows check off list for all new employees

+ Disseminates information to employees

Directs contractor work:

+ Acts as liaison between customer and contractor

+ Coordinates work timeline

+ Ensures work follows outlined specifications

+ Inspects finished jobs

+ Approves invoices for payment

Oversees Carpentry vacancies:

+ Completes all necessary forms and submits to Chief Operating Engineer for approval

+ Serves as lead panel member during interviews

+ Makes recommendation to hire or continue with recruiting process

ADDITIONAL INFORMATION:

+ Additional hours beyond the normal work schedule (including evenings, nights, weekends, and holidays) will be required on occasion due to facility emergencies, operational needs, and/or contractor work scheduling. The Maintenance Supervisor II position is exempt from the overtime provisions of the Fair Labor Standards Act.

+ This position is designated as Essential and is required to report to work during City closures due to inclement weather and other emergencies.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Required:

+ Three years of experience as a Maintenance Technician or Supervisor.

Preferred:

+ Three years of practical experience in the carpentry trade.

+ Experience with physical security access, keys and locks, doors and hardware.

+ Minimum of one year of experience with direct supervision of employees including assigning work, reviewing timesheets, and approving leave requests.

Additional Information & Requirements

+ Valid Driver's License required.

Work Schedule:

+ Monday - Friday, 7:00AM – 3:30PM

+ Additional hours beyond the normal work schedule (including evenings, nights, weekends, and holidays) will be occasionally required due to facility emergencies, operational needs, and/or contractor work scheduling.

+ This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the answer that best describes your current educational level:

+ High school diploma or equivalent

+ Some College/Vocational School Courses/Apprenticeship Training

+ Associate degree

+ Vocational School Graduate

+ Apprenticeship completed

+ Other educational experience

04

How many years of experience do you have using a preventative maintenance program?

+ Less than 3 years of experience

+ 3 to 5 years of experience

+ 6 to 8 years of experience

+ 9 or more years of experience

+ No experience

05

Do you have experience implementing and scheduling preventative maintenance programs?

+ Yes

+ No

06

How many years of practical experience do you have in the carpentry trade?

+ Less than 3 years of experience

+ 3 to 5 years of experience

+ 6 to 8 years of experience

+ 9 or more years of experience

+ No experience

07

How many years of experience do you have in large organization maintenance and repair? A large organization may be defined as a public or private school system, university, hospital, or other municipality.

+ Less than 3 years of experience

+ 3 to 5 years of experience

+ 6 to 8 years of experience

+ 9 or more years of experience

+ No experience

08

How many years of experience do you have with direct supervision of employees?

+ Less than 1 years of experience

+ 1 to 2 years of experience

+ 3 to 4 years of experience

+ 5 or more years of experience

+ No experience

09

How many years of experience do you have overseeing contractors' scope and quality of work?

+ Less than 1 years of experience

+ 1 to 2 years of experience

+ 3 to 4 years of experience

+ 5 or more years of experience

+ No experience

10

How many years of experience do you have in customer service? Customer service may be defined as dealing directly with customers, stakeholders, or the general public.

+ Less than 1 years of experience

+ 1 to 2 years of experience

+ 3 to 4 years of experience

+ 5 or more years of experience

+ No experience

11

Are you proficient with gathering, compiling, and presenting cohesive information (verbally or in writing) concerning maintenance issues or problems with recommendations to effectively repair or replace?

+ Yes

+ No

12

Additional hours beyond the normal work schedule (including evenings, nights, weekends, and holidays) will be occasionally required due to facility emergencies, operational needs, and/or contractor work scheduling. The Maintenance Supervisor II position is exempt from the overtime provisions of the Fair Labor Standards Act. Please indicate which of the following you are able and willing to meet. (Select all that apply):

+ Additional hours to include weekends

+ Additional hours to include holidays

+ Additional hours to include late afternoons or evenings

+ Additional hours to include over night

+ None of the above

13

This position is designated as Essential and is required to report to work during City closures due to inclement weather and other emergencies. Are you willing and able to meet this requirement?

+ Yes

+ No

14

Do you have a valid driver's license?

+ Yes

+ No

15

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

16

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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