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Volunteer and Outreach Coordinator (Visitor Services Specialist)

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Volunteer and Outreach Coordinator (Visitor Services Specialist)

Salary

$42,629.00 - $49,023.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13329

Department

General Services

Division

Animal Care Center

Opening Date

07/21/2025

Closing Date

8/3/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of General Services is seeking a Visitor Services Specialist – Volunteer and Outreach Coordinator to design, implement, and strategically sustain a volunteer program that meets the needs of the animals, staff and community served.

Develops and manages special events and volunteer programs and manages a gift shop. Schedules lectures and plans activities. Provides assistance to patrons to provide a memorable experience, and manages volunteers and staff.

Essential Functions

+ Serves as the Volunteer and Outreach Coordinator.

+ Research, devise, and implement effective volunteer recruitment and retention strategies.

+ Schedules and conducts Volunteer Orientation, training, and assignment of volunteers to meet the goals of the department.

+ Coach pertinent staff and volunteers to train, mentor, and serve as a primary contact throughout a volunteer shift.

+ Builds and maintains social media content related to the Volunteer and Outreach programs.

+ Develops and maintains advanced or specialized volunteer programs and training to ensure continual growth of the program.

+ Develops effective education, marketing and recruitment tools with the Department of Communications.

+ Plan, coordinate, and participate in events both on and off site.

+ Responsible for the development and implementation of humane education curriculum, programs to promote responsible pet ownership and the humane treatment of animals.

+ Provide effective communication with volunteers via social media, email, in-person and by phone.

+ Use data management software and other resources to gather, track, and maintain detailed information and statistics regarding developmental programs, including creating reports as needed.

+ Inputs data in Microsoft Excel, Pet Point (animal shelter software), Better Impact (VMS) and other database programs; high degree of accuracy required.

+ Develops, archives, and maintains written developmental Volunteer Program and Outreach protocols.

+ Develops and delivers presentations to staff, volunteers and the public regarding different shelter programs.

+ Requires considerable knowledge and skill in Microsoft Office Suite software applications.

+ Requires effective interpersonal, communication and organizational skills.

+ Requires ability to work with minimal supervision, function in a high volume, fast paced work environment through prioritization of work assignments, and to meet deadlines while handling multiple assignments.

+ Must possess basic knowledge of animal health, behavior, and welfare and must be comfortable interacting with all species and temperaments of animals.

Education/Experience

+ Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associates degree, diploma, or equivalent from a college, technical, business or vocational or correspondence school.

Required:

+ Two years of relevant experience in business administration or customer service.

Preferred:

+ Two years managerial experience.

Additional Information & Requirements

+ Valid Driver's License preferred.

Work Schedule

+ Hours are scheduled Saturday through Friday, 40 hours per week. Hours may require additional flexibility, nights, holidays, and weekends.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

How many years of experience do you have in business administration and/or customer service?

+ No experience

+ Less than 2 years

+ 2-3 years

+ 3-4 years

+ 5 years or more

05

How many years of experience do you have working in a managerial position?

+ No experience

+ Less than 1 year

+ 1-2 years

+ 2-4 years

+ More than 4 years

06

Please describe your role in the training and supervision of subordinates and volunteers.

07

Please indicate how you worked in your current and previous positions.

+ Interpreted the daily needs based on regular input from my supervisor

+ Interpreted the daily needs based on personal assessment and input from my supervisor

08

Which computer programs are you efficient in using? (select all that apply)

+ Animal shelter management software (Chameleon, PetPoint, Shelter Buddy)

+ Microsoft Word

+ Microsoft Excel

+ Microsoft PowerPoint

+ Microsoft Teams

+ Microsoft Outlook

+ Better Impact

+ I do not have experience with any of these software programs

09

Rate your experience with Microsoft Office Suite (applicants may be subject to a skills assessment).

+ Novice

+ Intermediate

+ Advanced

10

Please describe your experience providing support or care for animals in a professional setting.

+ Animal Shelter/Humane Society

+ Veterinary Clinic

+ Zoological Park

+ None of the Above

11

How many years of experience do you have working as part of a Volunteer and Outreach program?

+ Less than 1 year

+ 1-2 years

+ 2-3 years

+ 3-4 years

+ 5 years or more

12

Please describe your experience working as part of a Volunteer and Outreach program, to include program size. If none, write "N/A".

13

Describe your experience managing an organization's social media presence/content. If none, write "N/A".

14

Do you have a valid driver's license?

+ Yes

+ No

15

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

16

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

17

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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