"Alerted.org

IT Intern Entre Technology Services provides exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming, and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day. The Position: We are seeking an enthusiastic and motivated Information Technology Intern to join our IT team. This internship will provide hands-on experience in a dynamic and fast-paced environment. The ideal candidate will assist with various IT-related tasks, including hardware configurations, basic helpdesk support, onsite installations, and project assistance. This is a great opportunity for someone looking to build their career in IT and gain exposure to a wide range of technologies. Key Responsibilities: * Assist in configuring hardware, including desktops, laptops, and peripherals. * Provide basic helpdesk troubleshooting and support to internal staff for hardware and software issues. * Participate in onsite installations of hardware and software. * Aid in the setup, testing, and deployment of IT systems and devices. * Assist in IT projects, including documenting processes, testing new technologies, and supporting implementation efforts. * Perform routine IT tasks as assigned, ensuring smooth and efficient technology operations. * Work with the team to identify areas for improvement and contribute to enhancing current systems and processes. Qualifications: * Currently pursuing a degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Basic understanding of computer hardware and software. * Familiarity with operating systems such as Windows, macOS, and/or Linux. * Strong problem-solving skills and ability to troubleshoot common IT issues. * Excellent communication skills, both written and verbal. * Ability to work independently and as part of a team. * Eagerness to learn new technologies and gain hands-on experience. * Prior internship or volunteer experience in IT support is a plus but not required. Requirements: * Ability to lift 50+ pounds * Must have a valid driver's license, insurance, and reliable transportation * Legal authorization to work in the U.S. * High School Diploma or GED Desired Experience: * Desktop Support: 1+ years (Preferred) * Customer Service: 1+ years (Preferred) * Technical support in a production IT environment(s), preferably in multi-site environments: 1 year (Preferred) * Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus