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Job Description Summary

Job Description

The Fraud Monitoring Team Lead serves a dual role as both a senior-level investigator and a team leader within the fraud surveillance function. This position reports to the Fraud Monitoring Manager and is responsible for: (1) conducting complex alert triage, case investigations, and drafting Suspicious Activity Reports (SARs), and (2) supporting the Fraud Monitoring Manager in team oversight through leadership of operational excellence and process improvement initiatives, mentoring and providing alert/case/SAR guidance and review, and acting as a key escalation point for the team of analysts. The ideal candidate will demonstrate strong investigative skills, regulatory knowledge, and leadership acumen, and will serve as a key escalation point and mentor to associates on the Fraud Monitoring team.

Essential Duties and Responsibilities

+ Conduct end-to-end investigations of fraud alerts, including transaction analysis, customer profiling, and documentation of findings.

+ Draft and file high-quality SARs in accordance with regulatory requirements and internal standards.

+ Perform reviews of alert dispositions, case documentation, and SAR narratives prepared by other staff.

+ Serve as an escalation point for complex or high-risk alerts and investigations.

+ Assist the Manager in overseeing daily workflow, ensuring timely and accurate completion of fraud monitoring tasks.

+ Support the training and onboarding of new team members and provide ongoing coaching and guidance to staff.

+ Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.

+ Collaborate with internal stakeholders (e.g., Quality Control, Analytics, Compliance, Legal, Operations, Technology) and external partners (e.g., financial institutions, law enforcement) as needed.

+ Assist in the preparation of internal reports, metrics, and regulatory responses related to fraud monitoring activities.

+ Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.

+ Support the administration of 314(b) requests, business-facing inquiries, and internal information gathering.

+ Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.

+ Monitor team performance metrics and ensure adherence to service level agreements (SLAs) and quality standards, as needed.

+ Stay informed on emerging fraud trends, regulatory changes, and industry best practices.

+ Delegate effectively and assign word to associates to ensure deliverable requirements and timelines are met.

+ Assist in the administration of incoming/outgoing 314(b)s.

+ Assist in the administration of business-facing inquiries and internal information gathering.

+ As needed, assist in response to regulatory inquiries applicable to fraud prevention practices or relevant to any areas applicable to the work of the team.

+ Support the reclaims and representment processes.

+ Escalate issues or concerns to the Manager of Fraud Monitoring, Senior Manager of Fraud Investigations and Reporting and/or other senior management as needed.

+ Other duties as assigned.

Knowledge of

+ Concepts, practices and procedures of securities industry and/or banking compliance reviews.

+ Fraud typologies, detection methods, and regulatory reporting requirements.

+ Fraud surveillance systems, case management tools, and SAR filing practices.

+ Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance.

+ Broker-dealer operations, transaction methods & financial products, and financial services industry practices.

+ Principles of banking and finance and securities industry operations.

Skill in

+ Investigative analysis and documentation.

+ Drafting clear, concise, and compliant alert, case and SAR narratives.

+ Reviewing and providing feedback on investigative work.

+ Cross-functional collaboration and stakeholder communication.

+ Time management and prioritization in a high-volume environment.

+ Mentorship and performance coaching.

+ Written and verbal communication.

+ Administering anti-fraud policies and procedures.

+ Planning and scheduling work to meet organizational and regulatory requirements.

+ Investigating compliances issues and irregularities.

+ Making risk-based decisions.

+ Operating standard office equipment and using required software applications.

Ability to

+ Work independently and manage complex investigations with minimal supervision.

+ Complete high-volume, deadline-driven work with a focus on quality and compliance.

+ Identify and implement process improvements with measurable impact.

+ Communicate effectively with associates and investigators as well as management, senior management, and internal and external stakeholders (both verbally and through written correspondence).

+ Provide actionable feedback to inspire the continuous improvement of the team.

+ Prioritize and delegate work effectively.

+ Adapt to evolving fraud threats and regulatory changes.

+ Inspire a team excellence while nurturing a collaborative and uplifting work environment.

+ Gather information, identify linkages, trends, and significance and communicate findings.

+ Interpret and apply regulations and identify and recommend compliance changes as appropriate.

+ Work independently as well as collaboratively within a team environment.

+ Provide a high level of customer service.

+ Establish and maintain effective working relationships at all levels of the organization.

+ Maintain confidentiality and exercise sound judgment.

+ Foster a culture of integrity, accountability, and continuous improvement.

Licenses/Certifications

+ CFE required or the ability to obtain in 12 months

+ CAMS preferred

Travel Required:

+ Yes, 10 % of the Time

Education

Bachelor’s, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 3 to 6 years

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists (ACAMS)

Salary Range

$80,000.00-$0.00

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.